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Verified
5/5

2014-03-03

"My experience with FUMFIE has been nothing but great
Elliot in customer service was a pleasure to work
With answered all my questions & went out of his to make dealing with company a great one
Keep up the good work
"

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Verified
5/5

2014-03-03

"Fumfie is fantastic!

I have been searching for the best price for a LG refrigerator. Elliot helped me all along the way and was very informative and friendly. I would highly recommend Fumfie to anyone who is looking for excellent service as well as an excellently priced product. You cannot go wrong with Elliot and Fumfie!

albert
"

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Verified
5/5

2014-03-03

"I ordered the GE Cafe Range, the Back splash that goes with it and the Samsung Microwave with extractor. I could not be more pleased with the customer service from Fumfie. The prices are incredible and the service is exceptional. The price difference was so great, I inquired as to whether they were new or refurbished products! All NEW.
The arrived in perfect condition, on time. Elliot is outstanding.
"

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Verified
5/5

2014-02-28

"We just purchased an LG washer/dryer set after some extensive price shopping online. Elliot, our sales rep, went above and beyond expectations to meet our requests to get the deal completed. We will certainly look to buy from Fumfie in the future based on this experience!"

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Verified
5/5

2014-02-27

"My husband and I had an overall fantastic shopping experience with Fumfie. We ordered a refrigerator, range, microwave, and dishwasher. Elliot was extremely patient and kind when it came to answering all of our questions and helping us choose the right appliances for our new home. I have already told a couple of my friends about Fumfie's prices and customer service. We could not be happier."

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Verified
5/5

2014-02-26

"Worked with Elliot and Sean on chat and phone to price match a lower offer I saw on an lg ventless washer/dryer combo. Elliott was very friendly and understandable of my situation (I live in a condo with 1 1/2 flights of stairs) and we were able to work out a situation where I could get a home delivery that would make them the most competitive price. It's my first time ordering from Fumfie, and while I have not received my purchase yet, I'm impressed by their customer service."

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Verified
5/5

2014-02-25

"Elliot was my Salesman and made the purchase very easy. Elliot was professional and knowledgeable about the product. I would recommend fumfie for purchasing appliances. The website is easy and user friendly. I would definitely recommend fumfie for my any appliance purchase. "

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Verified
5/5

2014-02-24

"Overall a fantastic shopping experience. I ordered a refrigerator and dishwasher from Fumfie. The dishwasher arrived at their warehouse damaged. Initially, Elliot at Fumfie was waiting for the new dishwasher to arrive so both items could be shipped together, but I explained that I could not wait and needed the refrigerator as soon as possible. Elliot arranged for the shipment of the refrigerator the next day with the dishwasher to follow (essentially paying for shipping twice). All this at no additional cost to me. This level of service is far too rare these days. I will use Fumfie for all future appliance purchases."

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Verified
2/5

2014-02-22

"I placed an order for a Canon Vixia HF G20 camcorder directly over the phone w/a Fumfie representative. I ordered it through them because their advertised price was $879 w/free shipping. Of course they tried to upsell warranties, batteries, memory cards & other accessories, even after I explained this was going to be a back-up camera for our underwater video & we had already purchased all those items. Upon giving my credit card for payment, the agent advised me the full cost was actually $899. When I questioned why there was an additional $20 charge since their website stated free shipping, he answered that is for insurance. However, their invoice I received, listed $20 for shipping. Shortly after I ended my call, I received an email from Fumfie stating Please contact our billing department 1-***-***-**** Ext: 316 as the billing address you provided does not match the one on file with your credit card company or additional verification is required. I ignored this as it was obviously 1 last try to sell me additional items, as I had verified all my billing info when I placed my order. I did promptly receive our camera. However, the packing had obviously been opened previously, as the remote was just laying in the bottom of the box unwrapped & the box top was torn open. The contents of the box were not sealed as the same camera had arrived from another store, that I bought my husband at Christmas. I regretted making this purchase w/Fumfie. I should have just ordered our 2nd G20 from the same store as my 1st, as their price ended up the same because they truly did offer Free Shipping. "

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Verified
1/5

2014-02-22

" sent me a defective lens. Then did not answer my emails until weeks and several more emails went by then issued only a partial refund. Buyer beware!! Shady outfit-check Yelp and other reviewers"

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Verified
3/5

2014-02-20

"Placed an order for a new Nikon camera that turned out to be a grey market (import) camera, therefore exempt from Nikon USA warranty. While they offer to warranty the item themselves, it was NOT made clear at the time of purchase. "Processing" of my shipment took almost 11 days,in spite of the camera being "in stock". To make matters worse, I noticed that the charge to my CC was $50 higher than the total upon checkout. When I called back I was told I had gotten the camera cheaper than what I had ordered it for, I told them that they had their numbers wrong and that I was charged more than the sales receipt. The rep told me that it was the shiping insurance, in spite of free shipping being plastered all over the site and the checkout process. At NO point was there any indication of a $50 insurance fee for shipping. They did offer me a free battery as an apology but would not refund the "insurance".

UPDATE:
Fumfie contacted me within an hour of posting my review to resolve the issue. They promised a refund of the charged insurance. I'll post an update once refund processes.

UPDATE 2:
I received the refund on my card a few days later. It's a shame it took this much work to resolve a simple communication matter but I am glad we were able to work things out.
"

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Verified
4/5

2014-02-18

"We have ordered a refrigerator the model RF4289HARS from the FumFie Home Appliances and received it"

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Verified
5/5

2014-02-13

"I ordered a stove for delivery to CA just as the worst storms started hitting New York. Yes, it was delayed but fumfie was terrific and Elliot, their Customer Service Rep, very helpful. I have no hesitation recommending fumfie and next time I need something, I'll think of fumfie first. "

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Verified
5/5

2014-02-13

"I called to inquire about my order. Elliot was very pleasant and answered all my questions. I would recommend Fumfie to my friends and family."

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Verified
5/5

2014-02-06

"I placed my order with Sean and had some small concerns solved by Elliot. Both representatives of Fumfie could not have been more pleasant and accommodating. Promises and follow-up were taken care of promptly. This will not be the last time I use Fumfie for my camera and appliance needs. "

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