"Awful! Will not deliver product or refund money because of a dispute they are having. Did not call me at all. I had to call them and the issue still isn't resolved."
"Be awrae of them...Will never buy from them...2 months since placed order and still waiting on my item..customer service is very rude and everytime you call they have nothing to say...Big FRAUD/SCAM...."
"ordered beginning of October, it is now beginning of December. They never called, never delivered the furniture. They have not returned calls or email. Spent over 2k"
"I just purchased furniture from FurniturePM recently. When they would call me, their caller ID would come up with Furniture XO's phone number. It is the same company. Same people. Same tactics. If you call back the Furniture XO number, all the voicemail boxes are full. Surprise surprise.
They screwed up my order. They screwed up my billing. They forgot to ship my order. They refused to ship it immediately after they forgot and made me wait another 7 days. They didn't feel like spending the money to make up for their errors because "that would cost us like $600" according to their manager. They blew off returning phone calls and e-mails. Basically, the worse experience I have ever had purchasing anything for my home. I consider it a small miracle that the furniture even showed up at all.
Oh, and they scratched my floor when they finally delivered it 7 days late. I didn't even bother reporting it to them. They disgust me so much, I didn't even want to try. They would have ignored it anyway, if they even answered the phone."
"Buyer Beware! At first I thought I found a great furniture retailer as I found their site to be easy to navigate, great prices, and good initial order experience. I ordered a full bedroom set, received confirmation, and awaited my delivery. however, I received a call a few days a message from the GM of Furniture PM telling me there was an issue with my order, I called and in summary told me while
I a documented confirmation order, they would not honor my order because they made an error on the price on the chest. In retail, pricing errors are made all the time, but reputable establishments will not penalize customers that have already confirmed orders. However, the GM of Furniture PM demonstrated that he is not interested in building a credible brand and would not honor the price agreed, which was only roughly 200 off a 3600 order. Needless to say I cancelled my whole order and took my business elsewhere. "