"Michael's customer service was the best that I have experienced in a long long time.
He went above the normal expectation. He called to let me know of a delay with an out of stock item. He recognized that 2 of the flags that I needed were for a party and the 3rd was for fall. He sent out the 2 flags immediately and will send out the fall flag as soon as it arrives.
At this time when items are out of stock and suppliers are behind due to production, GardenHouseFlags takes the extra step with customer service.
Thank you Michael and GardenHouseFlags.com"

"I have been a longtime customer with this company and was pleasantly surprised with the new web site and new owners. Michael was very accommodating and kept me inform about my order.
They have a new site and Emily is no longer working with GardenHouseFlags.com
Once you order, you receive an email and then another email once the order has been shipped.
They offer great discounts once you sign up for the Newsletter."

"What a Sham! I ordered a "magnetic" mailbox cover.
1. Since they charged me for an additional $5.00 for a heavy item I expected the whole cover to be magnetic. It turned out to be flimsy with a magnetic strip on each end. The box was so light I thought it was empty at first!
2. When I registered I was sent a code to get $5.00 off my first order. I entered the code when i submitted my order, but was charged full price, NO $5.00 discount as promised.
3. I sent them two emails asking why I didn't get the $5 discount with no response.
I will not order from them ever again!"

"I ordered two flags way back in May, and we are in July and I still do not have my 2 flags I ordered. My credit card was charged for these. I have emailed "Emily" many times concerning this order and she said she would mail them when they came in. Now, she is not even emailing me back. She has constantly said they are "out of stock" but anyone knows they should have had them in by this time. Beware, this website is a SCAM!!!!!!! "

"They are terrible, don't believe anything they say is in stock, it's probably not. Placed an order on 5/21/2012, never heard from them so I inquired, here's the response below I got from them, if I hadn't inquired I probably would have never heard from them, just checked there site and the 2 flags I ordered, they have them still listed as "in stock".


GardenHouseFlags.com
------------------------------------------------------
Order Number: 48551
Date Ordered: Monday 21 May, 2012

The comments for your order are

Hi Terry!

We apologize for the delay on your flags. We usually can ship within one to two days. Your chosen designs have been on back-order and we do expect your flags back in our warehouse within the next 1-2 weeks.

Also, we would be happy to help you choose another flag design so we can ship your new flag immediately. You are welcome to call us direct so we can check the inventory over the phone for your other flag selection if you would prefer to do this instead.

You can reach us at #615-451-0107. We appreciate your business and are eager to ship your flag to you!

Let us know how we can help you best!

Joy and Happiness,
"

"Please don't buy from this merchant. I placed an order with Garden House Flags on April 2, 2012 with all items on my order showing as being "in stock". On April 9, 2012, I still did not have any shipping info so I sent a message via their website. A few days later I received a response saying that the items on my order were out of stock and would be in "in 2 weeks". After several phone calls and e-mails, I finally talked to Emily on the phone (on May 22, 2012) and was told that my items should be in stock in a few days and my order would ship out then and I would just have to wait.

This woman was not nice at all and had no appologies. DO NOT SHOP HERE!!!!!!!"

"Waited over a week for my order before I got impatient and called, Emily informing me "the item's been discontinued." That same day I placed another order for an item in stock, Emile assuring me she'd ship it 1st class that day, again, waited over a week for my order before I called, Emily now promising "it's not my fault, I'll ship the item tomorrow."

Fool me once, shame on you; fool me twice, shame on me. I canceled the order and I'll never do business with GardenHouseFlags.com again."

"Unresponsive customer service, they did not ship products until more than two months after order was placed AFTER we finally spoke in person to customer service after repeated failed attempts and AFTER CS verbally agreed to cancel the order and refund. Products are being returned unopened whether we get credit in the end or not. Waiting once again for CS to respond to our multiple phone calls. No refund to date.

We strongly advise against buying from this business (also dba snappdragon.com) but if you decide to proceed we wish you well."

"Hello,

Please Do Not Buy from this merchant for the following reasons:

1. on 6/5/2011 purchase flags with the understanding there
was a 2 week delay for special items.
2. Contacted merchant on 6/22/2011 is regards to flags not
shipped yet
3. On 7/15/2011 I cancelled the order, merchant said it will
take 2 weeks for transaction to take place - ridiculous
4. It is now 8/14/2011 and still no credit

These are the facts - purchase at your own risk !!!
"