"I waited for my order for about 8 months with a lot of lies and losing a lot of time and money. And eventually I didn’t even get the product.

I ordered an electric scooter in the beginning of December 2019. It was a Black Friday offer. The order did not come and I was wondering what was going on. I found a message. They said that my address is in remote area and so I would have to pay for shipping (it said free shipping in the order). I said that I don't want to pay, because I had another offer of similar price offer in another store with free shipping, but now that offer was already expired. I offered a few other addresses of my friends around the country but they said all of them were remote addresses too. I kept trying and trying and then became the corona virus. Since Feb/March they started saying that I should cancel the order, because they run out of stock because of the virus. At the same time they were selling the exact same electric scooters with normal shipping times on Gearbest.com.

Whenever I contacted the store, they only wrote "cancel the order, we are out of stock because of corona virus" and they did not reply if I asked why they were still selling them normally.

Then I contacted Gearbest.com. They said that they can't do anything, because Niubilty Store says my address is in the remote area. At least Gearbest.com seemed to admit that Niubility store was lying to me about corona virus. They had stock, they just wanted to get rid of me and me to cancel the order. They were never going to pay the shipping fee and I was just one of millions. One customer you can treat as bad as you want they seem to think.

Gearbest.com did not take the responsibility to force Niubility store to pay the shipping. Instead of that they always said to me that there is nothing they can do. That is not true, because Gearbest.com is indeed responsible of the their stores to make sure they offer fair deals.

My friend with a similar address ordered a product from Gearbest.com as well, but his order came free as promised, which I was surprised of. I suggested ordering my electric scooter to my friend's address, but Niubility Store said that I need to pay the shipping there as well.

In general the customer service in Niubility Store was absolutely horrible. They did not answer my questions about the stock, they kept lying to me and always said "cancel the order", whatever I asked. Gearbest.com customer service was not much better and they always said there's nothing they can do. which is not true. Altogether this place has no idea how to do fair selling according to European customer service standards. If by any chance you can avoid ordering from here, do it. I wish I had chosen that other store on Black Friday to order my electric scooter from when they still had the deal. Now it is too late.

If this was not enough, at first I did not get a full refund. Just a few weeks ago I got a message from Gearbest.com that the scooter is out of stock because of COVID-19. At the same time I read online that it was actually replaced with a newer model and is the old one is not available anymore anywhere. For Gearbest this seemed to be a good ”excuse” to finally cancel my order and get rid of me. If they were fair they would have sent me the newer model. At first there was an issue with my PayPal account and they returned my money on the Gearbest account as credits. I got 378 euros instead of 410.05. Finally, after complaining and messaging, I finally got back the exact 410.05€. They also gave me a few points as a compensation to spend in their store, but after all this bad service I am actually not willing to buy anything. It was worth 8 dollars or something. I asked a lot more and they would have had to send me the scooter shipped free or the newer model if they run out of stock with the older. Bad bad service.

Now that I checked, my points are gone too. They disappeared in a month or so.

AVOID Niublity Store by any means and beware of Gearbest.com too! I must not be the only one who was being cheated.

Sincerely,
Jukka Koponen
Finland"

"I buy a e-bike , more affordable price and perfect for my life "

"I'm a customer from Hungary and if i wanna buy some new electric consumables Gearbest is the first store which i'm looking for.
The quality of my ordered products and the prices were really good.
The descriptions could be sometimes better but if you look after the products on other sites like youtube reviews or some technician sites you can come clear.
I never had issues with the shopping, paying method and delivery, even while the quarantine it was everything really good.
The customer service is very kind! I can recommend anyone to shop on Gearbest. "

"The products and (specially) the prices are amazing."

"On the top of that, the price was perfect."

"I received my order within 3 weeks and in great condition. "

"Good prices, delivery little slow sometimes but always announced and usually respected. The customer service is available and could solve directly your problem or get in touch with the seller . "

"Store: Life-TIme Store
Offered: 10.1 inch 8G + 512G WiFi Tablet Android 9.0 HD 1960 x 1080

Received: Fake Tablet with Android 4.4 display only 1280x800

Life-TIme Store as compensation returned $10.
From GearBest no support towards the customer :-("

"I track the parcels from the gdeposylka website, delivery takes from 30 to 40 days to Uzbekistan"

"For full disclosure; GB is offering gentle reward for posting this review!
My last purchases was before all this pandemic so my experience might not reflect current situation.
I did not get my both last purchases , but as I paid with PayPal and paid for shipping insurance I got all my money back including insurance.
Overall this is OK site, not the best out there, but good. Prices are decent if You can get some points for discount.
PayPal is most preferred way to pay.
Only thing, You have to be ready in case of any problems to deal with support. To Your first 4-5 messages You most likely will get template answers which won't help you , but You will have to keep trying. As last "straw" mention "PayPal dispute" ..this argument will help You 99 % times to get their attention and proper solution. "

"I ordered the Xiaomi Redmi Airdots from Gearbest and I was satisfied.
For the price are a good headphones, synchronization is good and easy, the sound is not the best but is good and for the price I think this product is very good.

Order Number :20060200919911150286 2020-06-02"

"Very nice site with very fast delivery time and a very good and fast Support!
There you can find a very large selection of products with a very great quality!
I can recommend the site!"

"Ordered a Xiaomi Smart Camera PTZ (Order No.: Order No.: 20070100954217220989, 2nd July 2020). Item arrived very fast and without any customs fees. Gearbest is definitely recommended especially for Chinese brands."

"I bought a New Global Version Haylou Solar Smart Watch. It's on the way to my home. I am very happy with the service, they fulfill the times and with the product purchased quickly and efficiently. This is the second time y bought. Thanks for everything.

Nick: AryEliel LVL1
Order: 20061300966821063470
Date Purchase: 13/06/2020."

"I ordered this smartphone from Europe to send it to Russia. The shipment was fast, secure and well packed. "