"bought a keyboard for 44 USD from which the usb connector did break of (although never used outside, only on the desktop). After a lot of conversations with gearbest they finally send me a new one. This keyboard had the same problem: within a few months the usb connector broke off, almost just by itself. Again a lot of conversations with the Customer Service Manager. But still no satisfying reply. The last "offer" they made was a refund of half the product cost: 22 USD. Meaning using a keyboard for about 6 months cost me 22 USD. Because the keyboard is abolutely useless, cannot be rapaired."
"I buy very often from Gearbest and the service is always good!"
"I ordered a xiaomi scooter from Gearbest.com. It was shipped on 31.05.19 and shipping time as the shop says was 3-5 business days. Today is 10.06.19 I have asked the shop where is the item and the say it will come :D... I opened a ticket at gearbest.com to see where is the item as the tracking code that I have does not show real information. On the ticket, they gave me a website where to track it and it still says there is no tracking information for this number. I bought this xiaomi scooter from this shop for a higher price because the shipping time was 3-5 business days I also asked the shop before I buy it to see if that time is real and they assured me that I will have it even in the same week... So far I just paid more money for something that I don't know where it is 10 days. Traveling from Poland to Bulgaria as the shop says they are shipping with UPS.
If I knew this would take so much time I would never buy for a higher price from a scammy website
Everybody should first read on reddit and everywhere about gearbest.com before shopping there!!!"
"I ordered on Gear best after a searching online and although a little sceptical about ordering something from abroad that was much cheaper than a similar item available locally I decided to give it a try. I am very glad I did! That particular item, a molle first aid pouch, more than met my expectations in quality, appearance and functionality. I have ordered several items since and I have been happy with everything so far.
I did have a small problem with one order that arrived damaged and when I contacted Gear best I can honestly say the customer service was excellent. Their reply was fast and personal, they offered me several options to choose from to correct the problem and delivered on the chosen option quickly, politely and efficiently. "
"GearBest is a serious site. No problem to pay or to be delivered. Fully satisfied. I order in-ear headphones (Xiaomi Piston 4). They arrived quickly and they worked perfectly. The advantage with this site is that you get Chinese products for cheap."
"es muy seguro, llevo varias compras y solo una vez tuve inconveniente y ellos me lo resolvieron"
"my favorite online shop, only gearbest! lots of good quality and cheap items at gearbest, i love gearbest!"
"I have now used Gearbest a couple of times and I have to say I love it! Prices are great, they ship to APO box's, and their customer service is awesome! I had one experience where I didn't get a package but they fully refunded my money so it all worked well! Definitely recommend them. "
"Very nice prices in various products. I bought a smartphone and arrived very quickly in Brazil. Very reliable e-commerce platform. I strongly recomend it."
"I had not issue with the product so far and the shipping was quick"
"I always had good experience with Gearbest. Only once i had a problem with a watch which get broken after 4 days and after quick chat and description of the problem with Gearbest support i get refounded.
"
"Like the gearbest for its prices, discounts, and very fast delivery."
"In the experience i had with gearbest everything went well, the products arrived on time and with no visible problems whatsoever.
The prices were very good and they let you choose a huge number of products.
If you want a site to buy tech products this one is definitely a good choice to consider"
"NOTE: After entering the complaint here the company contacted and solved my problem.
Much obliged!
I bought an Amazfit Bip, I waited a month, it did not arrive, I contacted the store and they asked me to wait around 6 months and I would go back there to let them know if I received the order or not.
I did not receive it, I contacted again and they said they could not do anything because it was out of reach.
As well?
They hire a company to deliver, the company does not deliver and who stays in the projise is a customer? Inadmissible
I feel like I've been cheated. I went for something I never received and the store does not have the solution to send me another one or give me the money back.
If the carrier has lost the product is not the customer's fault. Who chooses the delivery service is the store."
"Very nice prices in various products. Very reliable e-commerce platform. I strongly recomend it.
Ricardo Carriço"