"This company bait and switched an item ordered. We ordered a Dell E6400 Laptop with Vista Business, finger print reader, HD webcam and carrying handle included. We were sent a Dell laptop without these items. When we informed them of the error, they instructed us to return the item for a replacement of what we ordered. After doing so, Geeks was very slow to acknowledge the returned item and only did so after inquiring about it. Then, they state that the item we ordered is ''no longer available'' while substituting the laptop with the one sent originally!!!
We still don't have what we ordered and had to settle for this one without the added items not to mention a delay of 3 more weeks in the process. My grandson's birthday item was very late, needless to say and didn't include some very important items we originally ordered. Let the buyer beware, they will misrepresent their items and then not make that good monetarily or otherwise.
Geeks did not knock off any money for the missing items not included or replace them as add ons to the order. Essentially, we were told take it or leave it. We couldn't find another item like we ordered at that price so we were stuck with it. Not a happy camper. ;o("