"STOP DON'T ORDER from this site! I placed an order for a generator on 9/16. Never got the confirmation email they said they would send. Called the next day and the phone was constanly busy for 3 days and when I finally got through no answer then my cell phone went dead. Sent 5 more contact requests and never got an email back. Called 4 or 5 more times and nothing. Then called and got a ring which i left on for 30 minutes. Finally got a recording that said call customer service.......No POC for that on the website! DO NOT USE THIS SITE Going through bank to get my money back now!"
"4/10/2015 - Site showed the Honda EU2000i Combo Package in stock and available to ship. My credit card was charged.
4/13/2015 - Charge was posted.
4/21/2015 - Queried their "customer service", and was told it was "backordered".
5/5/2015 - Queried again, and was told it was backordered.
5/15/2015 - Queried again, and was told it was backordered until end of May. I told them to cancel the order, and requested a refund.
5/19/2015 - No sign of refund, tried calling, but phone line busy, so I sent email to their "sales" addee.
5/26/2015 - Continued to call from my cell, but the line was always busy. I called from another phone number and got right through. After extended time on hold, a surly man told me my refund was processed. He said it was processed on "Thursday". I asked him for the date, and he did double-talk. Finally pinned him down to 5/21/2015, but I received the confirmation email while on the line with him. Out of curiosity, I called back from the same phone number I reached them this morning, and now it's gets "number not in service". So, it looks like these ass-clowns block you to keep from contacting them.
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"I ordered on 16 Feb 15. They immediately charged my credit card. Finally a month later after 3 calls they told me the Honda EU2000i generator I ordered was backordered. I told them to cancel the order and refund my money. Two weeks later they again told me my refund was being processed. I then contacted my credit card company to dispute the charge. I finally got my refund about 3 weeks later. Don't use this company!"
"I ordered a Honda EU7000iS from Generatorsite. They immediately charged my credit card but they did not have the generator in stock. After repeated phone calls and three weeks they finally admitted they did not have the generator in stock; I cancelled the order. It took me an additional month to get my money back. I contacted the credit card company for their support to get the charge reversed. I had a VERY POOR experience. I feel customer service was not forthright. The cost of the generator was $50 less than anywhere else, but not worth it to me. I STRONGLY urge caution if you plan to do business with this company."
"Ordered a Honda eu2000i on 12/4/2014 and paid with credit card. After two weeks I was told the shipment still had not come in yet, so I cancelled my order and asked to be refunded. It is now the 7th of Jan 2015 and I have still not recieved my refund. I called today and according to the rep, my refund has still not even been processed. Guess I'll have to take legal action. Don't deal with these guys, they are thieves."