"Genuine Appliance Parts Sales is the only place to shop for your appliance parts. They are knowledgeable, efficient and very customer oriented. Prices are very reasonable and competitive. I have used the service twice: I spoke once with Missie and once with Greg --- fantastic customer service!!! If you need a part - Genuine Appliance is waiting for your phone call."
"Very helpful and provided good info."
"The ordering process has an honesty vibe."
"Parts arrived as described with delivery right on time. "
"Don't buy electronic parts from here. I googled a part (control board) I needed to try to fix my dishwasher and decided to go with GAP since it seemed like a reputable company (though some other places had the part cheaper). I saw a 365 day refund/return policy (that specifically is what made me choose them) and went ahead and ordered the part. Shipping was great, part looked good, but after trying it out it apparently was not the problem. When I went to the website to start the return process, I discovered that the 365 return/refund only applied to non-electronic items. It also mentioned an option to be able to return things if you paid a higher price, but this option was not on my item.
Maybe one would think a 1-star rating isn't accurate since the return policy DOES state that you can't return electronic items, but this isn't made clear at all when you are actually purchasing the item - and it should be. I definitely would not have purchased from here if I knew that since I was troubleshooting and attempting to save money instead of lose it. I left a voicemail but have not heard back.
So this is a "BUYER BEWARE" review to hopefully save another DIY person from losing money on a part that they have absolutely no use for if it doesn't solve the problem. I am apparently too used to Home Depot, Walmart, Amazon, etc. where you can buy with confidence, electronic or not..."
"A staff are very helpful and knowledgeable. We are rookies doing our own appliance repairs and between the staff and YouTube videos we can handle many projects ourselves."
"i really liked the speed and easy to find in this page."
"Order arrived quickly and was exactly what was needed!"
"Very helpful and easy to work with. I'd refer all my friends."
"Part was genuine as described, shipped on time and couldn't be more pleased."
"Genuine appliance Parts agent: Greg was very helpful in finding the correct Microwave turntable plate for us, great job Greg. I would definitely was this company again."
"Service response exceeded my expectations. Price was good, and product worked perfectly. Will use again if necessary"
"Best price for OEM part, local or online. Fast checkout w/PayPal. Quick delivery time for standard shipping. I'll be getting more use from a 12 year old washer."
"It was a quick and easy transaction. "
"Very easy to order and good prices"
"I was kind of worried ordering from their website. I was wrong to be they product was exactly what I needed and delivery was super fast, even faster then they told me it was going to be. "