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Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5


Verified
5/5

2024-11-06

Prompt delivery, good service

"Delivery of my 2 sewing machines was less than 2 weeks. Assembly was a bit tricky with few instructions but can be accomplished with the Goldstar videos from their page and you tube. If you don't have previous experience with industrial machines, then I would suggest purchasing the machine and table already assembled."

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Verified
1/5

2024-11-03

Sewing machine was missing

"Only part delivered... table plus motor but no sewing machine "


Verified
4/5

2024-11-01

Great, but needed instructions!

"The table itself exceeded my expectations, but only after I figured out how to put it together, and drilled pilot holes for the wood screws. It came with NO instructions. Even an exploded view would have been helpful in understanding which hardware to use where. As it was, it was pretty much a matter of "Here's some metal. Build a table."

The table's a beast, though: extremely solid. It's like a starter kit for your own sweat-shop.
"

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Verified
4/5

2024-10-30

Sewing machine

"All is good! Shipping on products was delivered a little slow. "

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Verified
2/5

2024-10-28

Long ship times

"It seems they have a small inventory and most it take 2plus weeks to ship. "

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Verified
1/5

2024-10-27

Terrible experience

"I tried calling 10+times for days. No answer. Then tried email, no response. Then I tried chat, no response. I asked for them to cancel because the part didn't ship when the tracking # was sent. This was after charging me. The only way I got my money back was threatening to contact my bank. "

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Verified
5/5

2024-10-27

Great selection!

"Love you guys! Great selection, prices are reasonable, and fast shipping.
Thank you!
"

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Verified
5/5

2024-10-23

Fast Delivery

"Have to admit i was a little scared when i read comments AFTER i made my purchase with customers having problems and delayed shipping.
I did not experience any of this. The machine arrived very fast, was in great shape, and put right to work.
I would definitely purchase from Goldstar again.
"

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Verified
5/5

2024-10-20

Great selection of sewing machine parts

"Everything arrived just as I ordered and it all fits my machine perfectly. Prices are very reasonable as well!"

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Verified
2/5

2024-10-16

Have not received my items yet

"Not sure how I can review something that hasn't been shipped yet. Usually my orders from GoldStar Tool ship quickly (within a few days of ordering), but I've been waiting two weeks now and still have no tracking number. It's unlike them to take so long to ship, so I'm a bit concerned. "


Verified
2/5

2024-10-16

Equipment .

"I did not received all the equipment that I ordered. I have sent several email with on response."

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Verified
1/5

2024-09-25

One month later, still nothing.

"I have waited a month and not received my parts, tracking info, or any sign that my order will actually be shipped to me. I was told, after my money being taken, that it will be a few days. Then a few weeks, then a few days, then a week. Now they said it is being shipped and tracking info will follow but still nothing.

DO NOT ORDER FROM GOLDSTAR TOOL!
"

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Verified
5/5

2024-10-13

Prompt and efficient service.

"I recently began adding leather straps and rivets to my handmade bags.
I purchased a rivet setting tool from GoldStar and a die set. However, I ordered the wrong die set. Via the phone, Goldstar kindly and efficiently assisted me with ordering the correct die set and sent it out asap. Their customer service is excellent.
I also would highly recommend their you tube videos.
"

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Verified
5/5

2024-10-12

Pinking Machine

"Use it daily, in the bear rug business. Well built product. Holds up to daily use."

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Verified
1/5

2024-10-12

terrible

"Your products are soo small and unfunctional and I am missing an item from my order"