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Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5

Verified
5/5

2023-01-18

Stellar service and product quality!

"Superior experience start to finish; easy to order, shipped quickly, solved problem, back in business. I couldn't ask for more. Thank you!"

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Rep reply posted 2023-01-18
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear you were able to find what you needed with us, and that any issues were solved quickly. Thank you for your review!”


Verified
5/5

2023-01-17

Good People

"They have the best prices and really fast shipping and even post how to videos on YouTube!!!"

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Rep reply posted 2023-01-18
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are happy to hear you had a good experience with us, and that you found our YouTube videos helpful!”


Verified
5/5

2023-01-17

Great customer service and well-stocked!

"Everyone involved in my order was courteous, knowledgeable, and extremely helpful. Goldstar is my #1 resource for all my sewing and design classes. "

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Rep reply posted 2023-01-18
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and kind words! We are honored to be your #1 resource. We are glad to hear you enjoyed your experience with us, and we look forward to having you shop with us again in the future!”


Verified
5/5

2023-01-15

Order

"Received all my items quickly. No issues and everything was great from ordering to receiving my items"

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Rep reply posted 2023-01-16
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear that your order arrived without any issues! Thank you for your review, and best wishes!”


Verified
5/5

2023-01-10

THE BEST

"They always have the best products"

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Rep reply posted 2023-01-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoy shopping with us and that you are always able to find what you need! Thank you for your review!”


Verified
5/5

2023-01-09

great

"wonderful experience with order"

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Rep reply posted 2023-01-10
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you had a good experience with us! Thank you for your review!”


Verified
5/5

2023-01-09

Yay!

"A great place n product..."

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Rep reply posted 2023-01-10
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your kind words! We are so glad you enjoy shopping with us. Best wishes!”


Verified
1/5

2023-01-05

Wrong size needle

"I ordered needle for my Sew Strong Blind stitch sewing machine, I received needles that wrong size. I couldn't thread it. I called and asked for a return label, but never received it. At the same time, I placed an order for different size. I received that order, and they were the wrong size also. I returned bother orders on Tuesday January 3rd. My bank account has already paid for both orders. I am very unhappy with your company. I think you should be more concerned about your
customers, and not just take their money. I think your company should refund my money immediately. Thanks,
Ruby Bonner ***-***-****
"

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Rep reply posted 2023-01-06
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for the confusion with your order and for the poor communication on our part! I just sent you a private message with a couple of follow up questions so I can look into your case. Very sorry again, and I trust we can resolve this issue together soon!”


Verified
4/5

2023-01-09

Good items & Superior service

"A great 1st experience with Goldstar! They shipped my items promptly. I was extremely pleased with the quality of the hardware I purchased. Will definitely be purchasing again "

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Rep reply posted 2023-01-10
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are glad to hear you enjoyed your experience with us. We look forward to having you shop with us again in the future!”


Verified
4/5

2023-01-08

Machine seems to be good.

"Needs to be oiled but seems ok. Didn’t receive an owners manual but I guess it’s just a sewing machine. "

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Rep reply posted 2023-01-10
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear your order arrived safely! Thank you for your review and feedback. If you have any questions about your machine, please feel free to reach out to our customer service team:

Tel: 1.800.868.4419
Email: sales@goldstartool.com”


Verified
5/5

2023-01-08

Great communication.

"I received a call after the order was placed to verify the items to ensure I received what I was expecting."

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Rep reply posted 2023-01-10
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear you were happy with our service, and that you enjoyed shopping with us! Thank you for your review!”


Verified
1/5

2022-12-29

damaged

"Not happy at all, product was damaged & have not heard back from them yet!"

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Rep reply posted 2022-12-30
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry to hear your product arrived damaged! We also apologize for our slow response time. I just sent you a private message with a few follow up questions about your case. I trust we can resolve this issue together soon!”


Verified
1/5

2023-01-05

Can't get help

"My experience has been zilt. I was sold one machine & received another. Directions in Chinese & half of the machine does not work. Who do I turn to when the company won't help me? "

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Rep reply posted 2023-01-06
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so sorry for the confusion with your order! I just sent you a private message about your case. I trust we can work this out together soon, thank you for your review!”


Verified
5/5

2023-01-05

outstanding

" I am always satisfied with whatever product I buy from GoldStar Tool also their delivery time is accurate."

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Rep reply posted 2023-01-06
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you so much for your review! We are glad to hear that you enjoyed your experience with us and we look forward to having you shop with us again in the future!”


Verified
5/5

2023-01-02

I love the tool!! It works perfectly and it was delivered right away! I’m very happy with my experience!

"The tool was sent right away!
Excellent service!
"

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Rep reply posted 2023-01-03
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so happy to hear that your tool arrived safely and that you enjoyed your experience with us! Thank you for your review!”