"They always have the best products"
"wonderful experience with order"
“We are so glad to hear you had a good experience with us! Thank you for your review!”
"A great place n product..."
“Thank you for your kind words! We are so glad you enjoy shopping with us. Best wishes!”
"I ordered needle for my Sew Strong Blind stitch sewing machine, I received needles that wrong size. I couldn't thread it. I called and asked for a return label, but never received it. At the same time, I placed an order for different size. I received that order, and they were the wrong size also. I returned bother orders on Tuesday January 3rd. My bank account has already paid for both orders. I am very unhappy with your company. I think you should be more concerned about your
customers, and not just take their money. I think your company should refund my money immediately. Thanks,
Ruby Bonner ***-***-**** "
“We are very sorry for the confusion with your order and for the poor communication on our part! I just sent you a private message with a couple of follow up questions so I can look into your case. Very sorry again, and I trust we can resolve this issue together soon!”
"A great 1st experience with Goldstar! They shipped my items promptly. I was extremely pleased with the quality of the hardware I purchased. Will definitely be purchasing again "
“Thank you for your review and feedback! We are glad to hear you enjoyed your experience with us. We look forward to having you shop with us again in the future!”
"Needs to be oiled but seems ok. Didn’t receive an owners manual but I guess it’s just a sewing machine. "
“We are glad to hear your order arrived safely! Thank you for your review and feedback. If you have any questions about your machine, please feel free to reach out to our customer service team:
Tel: 1.800.868.4419
Email: sales@goldstartool.com”
"I received a call after the order was placed to verify the items to ensure I received what I was expecting."
“We are glad to hear you were happy with our service, and that you enjoyed shopping with us! Thank you for your review!”
"Not happy at all, product was damaged & have not heard back from them yet!"
“We are very sorry to hear your product arrived damaged! We also apologize for our slow response time. I just sent you a private message with a few follow up questions about your case. I trust we can resolve this issue together soon!”
"My experience has been zilt. I was sold one machine & received another. Directions in Chinese & half of the machine does not work. Who do I turn to when the company won't help me? "
“We are so sorry for the confusion with your order! I just sent you a private message about your case. I trust we can work this out together soon, thank you for your review!”
" I am always satisfied with whatever product I buy from GoldStar Tool also their delivery time is accurate."
“Thank you so much for your review! We are glad to hear that you enjoyed your experience with us and we look forward to having you shop with us again in the future!”
"The tool was sent right away!
Excellent service!"
“We are so happy to hear that your tool arrived safely and that you enjoyed your experience with us! Thank you for your review!”
"Great business to deal with. "
“Thank you for your review! We are so glad you enjoy shopping with us. Best wishes!”
"Great experience - really liked the product that I purchased. I really appreciated the video on "how to buy". I wished that there was an actual "chart" for measurements and how to measure the grommets. "
“Thank you for your review and feedback! We are glad to hear you had a great experience, and will keep your suggestions in mind for the future. Thank you for shopping with us!”
"They had want I was looking for a good price and the shipping was excellent."
“We are glad to hear you were able to find what you were looking for with us! Thank you for your review, and best wishes!”
"Received quickly. Order perfect"
“We are so glad to hear that your order arrived safely! Thank you for your review, and we hope to have you shop with us again in the future!”
A rep from GoldStar Tool, GoldStarRepresentative, has responded:
“We are so glad to hear you enjoy shopping with us and that you are always able to find what you need! Thank you for your review!”