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Product & services pricing
4.14/5
Chance of future purchase:
3.98/5
Shipping & packaging:
3.75/5
Customer service:
3.71/5
Return/Replacement policy:
3.20/5

Verified
5/5

2023-01-27

Awesome rivet press

"Making bags and wallets this is great! Saw several ladies on YouTube that had them, found at GoldStar in a hot purple"

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Rep reply posted 2023-01-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear that you are enjoying your rivet press! Thank you for your review, and happy sewing!”


Verified
2/5

2023-01-27

Sent wrong item.

"Sent wrong item. Made me sad.
"

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Rep reply posted 2023-01-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry about the confusion with your order! I just sent you a private message with some questions about your case. I look forward to hearing back from you and working together to resolve this issue. Best wishes!”


Verified
5/5

2023-01-26

Great quality, fast shipping

"Very easy experience to purchase, and exceptionally fast shipping. Will buy again!"

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Rep reply posted 2023-01-26
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear that you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2023-01-25

Great Experience

"So happy I found Gold Star. My go-to for anything I need for bagmaking. They ship FAST, and customer service was so very helpful. Thank you!"

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Rep reply posted 2023-01-25
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoy shopping with us! Thank you for your review!”


Verified
1/5

2023-01-24

Terrible customer service

"Machine was touted as a 12" but the blade isn't quite 12. I asked if I could send the blade back for a partial refund but the manager David was irrational over the phone. He said he would call me right back and never did. I called the company about 5 times trying to remedy the situation and I might as well have been calling the DMV."

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Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for the confusion with your order, and for the poor communication on our part! I've just sent you a private message asking a few follow up questions so I can better help with your case. Thank you for your review and feedback!”


Verified
5/5

2023-01-24

No complaints fast service great buy

"Will continue to do business with Gkld Star"


Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We look forward to having you shop with us again in the future!”


Verified
4/5

2023-01-24

Nice product

"I like the product though I haven’t used it yet. Service was great. Only issue was I was not sent the color I ordered."

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Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are glad you enjoyed your shopping experience with us, but are sorry about the mix-up with the color. If you need any help, please feel free to reach out!
Tel: 1.800.868.4419
Email: sales@goldstartool.com”


Verified
5/5

2023-01-24

great

"All was good. Quick delivery"

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Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad to hear everything arrived quickly and safely.”


Verified
5/5

2023-01-24

Super fast shipping

"Great to deal with … super fast shipping and reasonable…."

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Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2023-01-23

Good pricing

"The hardware I purchased is really nice for the pricing "

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Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear you are enjoying the items you purchased! Thank you for your review!”


Verified
5/5

2023-01-23

I love how fast they ship!

"I had some order deadlines and goldstar shipped my buckles so fast! Thanks guys! "

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Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear your items arrived quickly and safely! Thank you for your review!”


Verified
5/5

2023-01-22

Great Service

"Great prices. Items were shipped same day as ordered. The items appear to be of good quality. I plan to make future purchases."

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Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad everything arrived quickly and safely!”


Verified
5/5

2023-01-22

All of the presser feet fit my juki TL18 QVP. Thank you

"Fast delivery, fair price"

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Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Glad everything fits and that you enjoyed your experience! Thank you for your review!”


Verified
5/5

2023-01-21

First time at GoldStar and happy with the selection

"Finding certain supplies can be difficult but found everything I needed here. Hoping my order has quality fasteners! also ordered a trial piece of canvas to see how it feels. Happy to have found a new site for supplies. "

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Rep reply posted 2023-01-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad you found us, and that you enjoyed your shopping experience! Thank you for your review!”


Verified
5/5

2023-01-19

Part does not work but Goldstar is handling this for me

"Emailed company. No reply sending faulty part back today 1/20/23 I heard back and I am very happy with the response I received "

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Rep reply posted 2023-01-19
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear our customer service team is helping you return your part and resolve the issue! Thank you for your new review, and for shopping with us!”