"AVOID THESE GUYS! Bought a Cirago NAS device from these guys through their listing on Rakuten.com. They provided a tracking number, but have never actually shipped the item (it's about 3 weeks now and it says it was sent via 2-day shipping). They have not responded to 4 separate attempts to reach them through the Rakuten site and through their own site."

"Ordered a re-certified 500 GB Western Digital Passport Elite HDD. Grassrootscomptuers' website was quick to use and purchase item.

Item was shipped in a reasonable time. Packaging was good.

The HDD has been working like a champ for 2 months now."

"Bought a refurbished Western Digital WD TV HD Media Player from Buy.com, but my product was sold Grassroots Computers. I received my order in a good time, but was in a small box. There was no protection around the unit and remote, except the box it came in. So, I tested the unit and it worked fine except the remote and the cd was cracked, I contacted Grassroots and no replied. I got buy involved and finally got a reply from Grassroots. They wanted me to pay for Shipping costs and I informed them in the email all I wanted was a working remote and new cd. Won't buy from them again."

"Great service. I ordered two external hard drives; they notified me that they had oversold the drives I ordered and offered me an upgrade at no cost. I got a phone call and an email from a CS rep after I screwed up my billing address (twice...oops). Would definitely order from again."

"I ordered a Western Digital 160GB 2.5" Passport USB Portable External Hard Drive. It arrived quickly and was as described. It was a great deal!"

"I purchased a 500mb my book external hard drive through e bay. Great price.Lightning shipping and well packed. I would buy directly from the company at this point.They direct you to Western Digital for support which worked out fine.I have had the item installed for about 2 weeks and it works fine."