"Good prices. Frequently has hard to get items in stock. Seller resolved issue I had with purchase. "

"On Jan 14, 2021 I pre-ordered 5 N scale Rapido Horizon cars on the Hogtrainz website. I received a confirmation email and for more than 10 months, never heard another word so I had no reason to suspect that I would receive anything less than exactly what I ordered.

When my order finally arrived last week, I was sent only 3 of the 5 cars I’d ordered. When I asked for an explanation, I was told that I had placed my order “after the cutoff date”.

I sent a screenshot from the Rapido website showing that my order was in a full day before the Jan 15th cutoff and was told by Hogtrainz that their cutoff date as a retailer was earlier than the advertised cutoff, which made no sense whatsoever.

I wrote to Rapido and asked for clarification and was told that not only was the advertised cutoff date accurate, but that they actually accepted orders for several days *after* the advertised date so as to allow retailers to take orders right up until Jan 15th. Which makes complete sense from a business standpoint.

There were no disclaimers on the Hogtrainz website when I placed my order that gave any indication that my order was “late” and therefore may not be filled, so I am left to believe Rapido’s story. They had no reason to mislead me.

Paul at Hogtrainz on the other hand, gave me all sorts of excuses as to why he couldn’t/wouldn’t fill my order, but after getting both sides of the story I can only assume that what actually happened is that Paul gave the cars I ordered to one of his buddies who *didn’t* get their order in on time.

He’ll never see another dime from me. Absolutely terrible communications and zero customer service. STAY FAR AWAY.

"

"Excellent customer service! I have ordered from them several times and I'm very happy with their service."