"I placed an order with this company on 9/26/2011 for 4 plumbing items. Before I placed the order I used their live help on their website to verify that they had the items in stock ready to ship. After placing the order I received one item in the mail on Oct 13th 2011, with no addditional communications from the company to explain where the other items were. After a week of trying to contact the company via email and phone I finally found out that these items not received were not in stock and they had problem with the order, but the items would be delivered in 5 business days. After waiting 7 business days to receive the order I began trying to contact the company again through email and phone with no response from the company. On October 31st I received the email below:
"We would like to apologize for any delays in the shipping of your resent order. Recently our main operations server crashed, which resulted in a lost of all of our customer order details. As of Saturday, October 30,2011, we have been able to successfully recover all of our lost data. The data that was lost was the customer ordering information. But this information has now been recovered. All pending orders will be delivered within 5 to 10 days. If you are unable to wait this time frame for delivery, please respond back and we will promptly issue you a full refund back to your original payment source.
Again we are sincerely sorry for any delays this may have caused in your remodeling project."
Since I received this email through today 11/11/2011 I have been trying to get a refund for the items I did not receive. Today I have disputed the charges with my bank.
I feel like I have givens this company nearly a $600 loan for 6 weeks."
"Very Slow in sending the Sink Grate I ordered. It took 3 1/2 weeks to arrive. I think their website showed it as in stock but they took almost 3 weeks to put it in the mail. Otherwise maybe they didn't have it in stock after all. I e-mailed to check when it didn't come but they didn't reply.
Price was good and it came in good condition. Just really slow... So if you don't need your order soon..."