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Verified Horse.com Shopper
Verified
1/5

2014-09-01

"This is a company with terrible gaurantees. I paid $25 for gaur anted 2 day shipping. I never receceived a confirmation email and when I called regarding getting it in timely manor I was told I would receive it in 2-5 business days. So when I tried to cancel order even though it hadn't shipped they said I could not cancel it. I had to go buy the item to make sure I had it in time and now it will cost me even more to return it. Do not buy from horse.com unless you pdo not need items until they decide to send it"

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Verified
2/5

2013-11-22

"I bought several clothes for my kid and am pleased with the way the web site is built. It allows to find fairly quickly the items I was looking for.
On the other hand, the customer service sucks. I opened a ticket for a billing problem and they have absolutely no desire to help you when it comes to that.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges