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1/5

2018-03-25

Forget about a Refund

"Good interface, smooth operation until their software would not work with certain versions of Windows 10.
Lies, denials, delaying tactics, unfulfilled promises for refund. Had to file complaint with the BBB tof receive partial refund requested months later. Dishonest Mr T K, Director of Customer Service, provided false information, removed my complaint from BBB record.
Avoid. Seek service from reputable companies.
Notice: BBB is funded by merchants. Customer reviews have no influence on BBB ratings. Only customer complaints filed and outcomes of such complaints count. Even so, if merchant satisfies a complaint, and most merchants do in order to avoid a bad rating, the complaint hardly counts against them. Further, many BBB offices will not publicize detailed statement of complaint - only statistics.
No wonder the vast majority of merchants, even those with numerous terrible reviews, have an A+ BBB rating.
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