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5/5

2002-12-08

"I ordered my sony f-717 over the phone from i4digital.com recieved great friendly service from a guy named Victor.. He explained what i need to get started (memory stick, and said maybe a case) and thats all i bought he did say there are other things avilable but they are wants not needs!! Very different than what other interne sales people said.. Any way to get to the punch line the order was shipped next buisness day i told him I needed next day shipping instead of charging me extra for it he explained that since they ship fron N.Y. and I am from N.J. ground will get there tommorow any way and it!! i am having a great time using my camera and will deffineteley use i4digital again for future elctronics purchases!!!!"

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Overall product shipping and delivery process
Delivering products on-time
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Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
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Customer service being easy to reach
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1/5

2002-12-04

"Ordered a canon s40 from them. Called back 1 week later to find out that they haven't shipped out my order yet. They claim their computer system is down and it would take one more week before camera would be shipped. The representative on the phone then suggested me upgrade my shipping to express. Unbelievable! The representative on the phone was unprofessional and sounded like a bum."

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2/5

2002-12-04

"Ordered a Minolta Dimage 7Hi camera on 11-10-02. Was sent an Email saying I had to call to confirm the order. I called next day and Daniel the salesman wanted to sell me accessories to go with the camera. I declined and daniel said that the camera was in stock but would take 3 weeks to ship??? (Sounds fishey to me) I waited three weeks and called them on 12-02-02 about status of order. Daniel the salesman said the camera was out of stock and would ship soon, but could give me nothing definite and when it shipped it would still take three weeks to ship. I then canceled the order promptly."

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N/A

2/5

2002-11-15

"Placed the order for a 64MB xd-Picture card from them on Nov.12.
Got an email confirming my order. Got an email on the 13th stating there was an issue with my order and I needed to call them. There was an issue with my shipping address which was corrected. I was told the order would go out that day. Didn't get a tracking number that day or the next so I called today (Nov.15) and asked what was the deal. They said the order would go out today and I would get a tracking # on Monday. I asked why if it was going out today would I get a tracking # on Monday. She said because they close early today. Didn't like the sound of it so I cancelled the order and placed it with a different company. The item was shipped and I recieved a tracking # 3 hours after the order was placed.
"

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Is consumer focused
Is committed to quality products and services
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
N/A
Overall web site
Web site reliability
N/A
Web site being easy to use
Speed of web site
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4/5

2002-10-30

"Overall a decent experience. They had the product (Canon S40) in stock and at close to the lowest price around. Even adding in their ridiculous shipping and handling ($30) it was still a good deal. They shipped quickly and the product arrived fine.

However, they added an additional $5 on to my shipping charge that was not reflected on my invoice. When I saw it on the CC statement I e-mailed to get it corrected. After no response for several days I called. They gave me the runaround but I was persistent and supposedly the $5 will be credited now.

Keep your eye on these folks.
"

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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-09-30

"I recently ordered a Dimage S404 and received wonderful service, unbeatable prices and fast delivery!! I could'nt be happier with i4digital.com."

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Overall quality of the company
Pricing of products and services
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Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-08-18

"Very pleased with item friendly service but somewhat pushy on optional items, but just say no and they except that and no longer hassle you with it. I can assure you that this is not a bogus posting and that I have been extremely pleased with this sale. I would recomment and have recommended i4digital to friends and on a forum (dpreviews.com) look for my id tanglefoot47. I rate this place a 10."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-03-22

"very fast service, and found the cheapest price on the net"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2002-03-15

"MySimon advertises $19 shipping for i4digital. When you actually try to place the order on-line, the lowest possible shipping cost (UPS ground) is $30+. Further, It looks like someone is is posting bogus positive comments on Resellerratings.com for i4digital. If you read all the comments, they are all in just two categories, 1) the bogus positive ones that name fictious sales reps, 2) the actual ones that detail the problems with high accessory prices and high shipping prices. Buyer beware!"

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Overall product shipping and delivery process

5/5

2002-03-12

"Bought a Palm and Need help and it was Great. Thank you!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-03-12

"after being lied too and waiting for my order for weeks from other companys, i finnaly found i4digital and my purchase was delivered as promised "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-03-12

"Just Got my Camera and it was fast. I ordered Just the Camera and they did not make me wait or buy any other Accessories like BeachCamera.com or BuyDig.com or Dbuys.com All this companies are a bunch of criminals. They make you buy what you don't want. i4Digital.com ask me, I said no... 4 Days later I had my Camera. Thank you and I will be back for more. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-03-12

"I tought I was going to get the run around like the other 3 companies I used. Then i called and spoke to a nice man name Jon White. He walked me thru everything and Expalin why would I need anything else. I bought One Camera (Sony MVC-CD300) and one pack of CD's. Two days later I had my camera just like he promised. That was great and I will rate them a 10. Thank you Jon and I4digital."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
Web site reliability