"Horrible from the start. Item listed as in stock, but after ordering, it became out of stock. Item took over 3 weeks to arrive, made me miss father's day by 2 weeks. Item was missing required accessories for hookup. Took another week before required accessories arrived (i had to buy from toshiba, when they said it would be free).
Hookup without an analog SLT telephone line was a PITA. Customer service from igotwired, toshiba, and Tivo were garbage. So the reseller can't be held to blame on that.
Item had a dead hard drive (constant plunk noise), after less than 2 months of use. I did not get this item up and running until the 2nd week of july, even though I ordered half way through june for reasons listed above. This item died on me August 26th.
Beware."