"I bought a key, but it was all scratched up, obviously used. I waited almost 3 years and got no response after repeated emails. They ignored all my emails."

"I ordered a key for a new car - 2020 Toyota Camry - and they sent the wrong key, even though I provided all the detailed specs. OK, mistakes can happen, so I tried emailing Customer Service and got no response. I sent pictures of the wrong key and the correct key. I asked for their address so I could return the wrong key. Still no response. When I call, I get no answer. Now I have spent almost $200 for a useless key. I even purchased the 3-Year Extended Warranty. "

"Absolutely useless. I applied for an Ikea credit card on the evening, and may I say, late evening of Thursday 3 - 7 - 19. I was excited and I already had in mind what I wanted to buy and had been looking it up on their website.

The next day, I was then told some 18 hours later that I was supposed to of used my card that I very evening to have gotten my $25 off my first purchase, 'even though I had no physical card in my hand.'

So within those few hours before midnight on that Thursday evening I should have used this card to have gotten $25 off my first purchase.

One of the most ridiculous things I've ever heard of in my whole life, and so poorly explained on the credit card application.

When I called the following day some 18 hours later I was told by 2 Ikea employees, (Ben being the second,) that I could never get this $25 again to use.

I cancelled the credit card instantly via Ben. I've already posted a blog about my experience on Facebook about this and I will be filing complaints with the Better Business Bureau, anywhere that has reviews on Ikea and also consumer affairs. People need to understand how ridiculous Ikea is and the bank that supports them.

UPDATE:

As time went on a complaint was filed with the Washington DC branch of the Better Business Bureau. Richard S in the corporate office at IKEA promised to send an e-card with $25 on it to an email address that I've used for almost 22 years and I check daily.

Never once did these number ever appear in my spam folder or my inbox. Then my other email address was given to him which I've had for 14 years and check mane times daily. Once again no $25 numbers ever appeared.

Finally Christine called from Ikea's Corporate office and left a message on my voicemail after I had talked to this particular lady the day before. At the time of this writing she said in a voice mail which was 17 days ago now, that a physical card would be mailed to me and would arrive in 7 to 10 days. Of course, no card has ever arrived

I've recently filed a complaint with the attorney General of Washington DC and Mrs Carter there has forwarded my complaint to the appropriate attorney General of the state that the Ikea is in.

I've come across a few other companies that are this awful with their constant lies about sending things to the customer. Let's be honest here, if Ikea were true to their word they would have spent a few extra cents and had this so called physical card sent to me with a tracking number. Even more simple, they would have called me on the phone and just given me the numbers.

I'm NOT surprised in the slightest that this company has a got a 1star review."

"iKeyless (https://www.ikeyless.com) is a questionable operation/company. I received a smart key from them for my Mazda CX-9 that contained an emergency key that could not be cut by the Mazda dealer. Luckily the Mazda dealer was excellent to me and charged me their cost ($52.38) for a legitimate emergency key. In comparing the key received from iKeyless to the key from the Mazda dealer it was obvious the iKeyless provided key was of poor quality.
I contacted iKeyless by email and actually spoke to a customer service representative a couple of weeks back (after no response to email). However, no response.
On the bright side, the electronic components of the smart key does function."

"Buy with confidence. If for some reason the product did not work out, they will refund you including a paid stamp to return the item, same way Amazon did. Thanks Ikeyless. The company also answers the phone and replies to emails promptly and fast. "

"I ordered a key fob and although I received the correct fob they sent the wrong programming directions. I emailed their customer support in the hopes of getting the right directions and never heard back. "

"Remote door opener arrived in envelope with no instructions on programming , remote was not OEM as stated on website, could have bought 4 of these knockoffs at the price charged by ikeyless. Remote case would not snap closed completely due to bad trimming of the inner seal , case is made from very cheap plastic. A little wetness such as rain and this things done, it will not completely seal. Hole for keyring is even misaligned when the two sides are snapped together, the inner case was full of dust and debris . Probably from the garage floor where these things had to have been assembled. If you want a cheap one pay $15.00 not $65.00 as I did. "

"Maybe this review will save people from problems, mostly caused by misinformation on the internet and from this company. Please allow a few suggestions:
1. Avoid using an internet search engine, or youtube to try to learn how to self program your transponder. Use your owners manual - if you do not have one, usually they are online, and most manuals have the procedure (you need 2 programmed keys, and one blank - mine took about 20 seconds, although this was after hours of doing it wrong, and finding the correct information).
2. The transponder key blank can be cut on any type of key-cutter - despite every key expert saying it must be done on a special transponder key cutter, mine was done for $1.20 at a hardware store.
3. Most of the information on the internet about transponder keys is wrong, and misleading, and it seems there are many employed in auto key making that are either deceptive or lairs. There is an absurd amount of profit made by these companies, for what should be a relatively cheap and easy job.
Notice that ikeyless advertises the programming information will come with the key. Upon opening the ikeyless package the paper states, "the keys must be programmed using diagnostic equipment that is connected to your vehicle". This is confusing, as you need not connect anything, it is built in, and no further instruction is given.
Numerous sources, including two locksmiths, claimed the key on a 2017 Mitsubishi Mirage must be obtained from a dealership.
ikeyless claims dealerships program the keys free (this is misleading, and if you have the keys it is very likely you can program it yourself).
In conclusion: Buy the key from ikeyless. Have the blank copied on a regular key copier. Program the key using your owners manual."

"I ordered a replacement key for my Buick LaCross and I was VERY happy with the service I received! Ordering the correct key online was very simple and the follow up service from Ben and his team was very prompt and professional. Also, I couldn't believe how quickly they shipped the key out to me. I ordered the key late one night and literally two days later it was in my mailbox. I highly recommend iKeyless to anyone that needs to replace their keys and don't wish to pay the crazy amount they want to charge you at a dealership."

"I am extremely happy with my Equinox replacement key that I ordered (#739750) from Ben Journey and iKeyless. It came within a few days and I found a local locksmith who cut the key for $50.00.The local Chevy dealer explained to me how to sync the key in the ignition and it took 30 seconds and it worked like a charm. I am a happy camper. Now, if I can only remember where I put the keys....oh! there they are! All kidding aside...great product, fast, easy ordering, quick delivery, and easy installation..AND I saved a lot of $$ over dealer cost."

"Hello my name is Nora and I just wanted to let you know how satisfied I am with my order and Ben Journey! I was a bit skeptical but now I will definitely recommend iKeyless! In fact the entire customer service was great! You guys went above and beyond!

Sincerely,

Nora H. a very satisfied customer from Amarillo, Texas"

"Attempted to get a keyless entry replacement for my Subaru with these guys and found one that was smaller than the others I was seeing, so I ordered it. It came, was the wrong one, and the instructions were far more complex than initially indicated.

I called, they informed me it was a "clone", and that I could return it, though I'd have to pay for shipping despite the fact that it wasn't what I'd ordered.

Fast forward three weeks and numerous unreturned calls and email, they agreed to pay for shipping back. Then when I checked my card refund, they deducted the shipping costs from my refund, telling me they wouldn't refund the amount I was legally entitled to because it "wasn't defective". Eventually I had to dispute the transaction with my credit card company to get the refund I was entitled to back.

Long and short: falsely advertised product, lied about return costs, and attempted to surreptitiously steal from my refund without informing me. Recommendation: AVOID WORKING WITH THESE PEOPLE.
"

"My order came in nicely packed. Was able to take it out and get it hooked up right away with no problems. Also happy to receive an email from Ben, too check and see if I was happy with the product."

"I thought the service provided to me both online and shipping was nice. My product was shipped the date and the amount of time said online. Ben also provided a nice refund offer. The product also works well for my car, especially because of the heavy load I have to carry each day for school. Thank you for your services."

"Received my remote quicker than I thought. It was exactly what I hoped I was going to get. Works perfect!"