"iKitchen took my order, notified me that it was shipping 48 hours later (even sent me a FedEx tracking number), CHARGED my credit card, and then never shipped the order.
Two emails went unanswered.
They speak only to corporate customers on the phone.
I suspect that I'll have to use my credit-card company to get the charge removed."

"RUN FOR YOUR LIFE!!! Or at least hide your wallet. Ordered a cheese slicer for my son to give my wife for Christmas. Store does not answer e-mails. I can't believe Paypal is associated with this scam!"

"Order did not make it before Christmas and there was never any notification it was not shipping, even though they said they would notify within 2 days if it was not going to. Their website customer service never did respond to emails and it does not allow you to cancel your order, just goes around and around. I will not buy here again or recommend it to anyone else"

"Very poor company. Ordered item on 12/3/07 and received email that item order was received. Status updates on website showed no change in order after 2 weeks. Sent 2 emails to ikitchen and never received any response. Second email was to cancel order. Finally used Paypal dispute process to get results. Email received from ikitchen on 12/27/07 that order was cancelled and Paypal account confirmed that money was refunded. This is the worst online vendor I have ever used. Their prices are good, but their service is terrible. And once they get your email address they will SPAM you to death with "specials". Avoid these people."

"I ordered two cuisinart CSB77 blenders on 11/22/07 and received quick notification that they would ship out by UPS very soon. About 12/10 I wrote ikitchen and they responded that the blenders were arriving soon and UPS would notify me. I waited a day or so and I did get a note from UPS so I waited another week. UPS tracking says they have not even picked up the order...as of 12/24/07 I have not seen the order so I wrote them another notes cancelling the order. Of course they have already charged my card so I need to write a letter to VISA etc. What a pain...never again. Ikitchen is giving on-line sales a bad reputation."

"This store is a fraud. They take your order, send it quickly to the credit card bank, and then inform you that they do not have the order in stock and refuse to cancel the order. Makes you wonder exactly what the scam is re. credit information. Why have they not been shut down? I contacted consumer affairs about them. I also contacted my credit card to let them know that a fraud is taking place. I will not have to pay. DO NOT BUY ANYTHING FROM THIS SCAM SITE."

"Vendor contacted UPS soon after the order was placed. UPS issued a tracking number via Quantum View. My credit card was charged the same day. Two weeks later and a few days after Quantum View [UPS] said the package would be delivered I checked the tracking number for the first time, no package was associated with the number. UPS indicated a tracking number is issued when package information is transmitted to UPS, the package may not have actually been placed with UPS for shipment. Quantum View is not working for the customer. Vendor indicated "still waiting on the shipment from the distributor". Cancelled the order by email, the vendor telephone number is not an 800 number and is useless. Contacted AMEX and started a case. Do not use this vendor and be aware of the nature of Quantum View. "

"Ordered product claimed to be "in stock" from these folks and waited two weeks. Never got email or anything else with tracking number etc. Sent email from their web site on Oct 8 requesting shipping status and tracking number. Never heard back from them. Called them on 10/10/07 (they have no 800#), gave them order number and asked status. They finally told me it was back-ordered and they might have it in a week and then 7+ days to ship. I canceled the order, asked for and, within 10 minutes, received an email saying the order was canceled and no charges. Bought from another supplier with an 800# and had the product in stock. Bottom line - iKitchen does not seem to have their act together although they don't seem to be scamming (unless I end up with a charge on my Visa)! Still, they say it is in stock when it is not, they never let you know unless you follow-up yourself, they don't seem to respond to emails in a timely fashion and they have no 800# to call. Recommend shopping elsewhere."

"Placed order - billed immediately. Watched their on-line order status page for three weeks. Order status stayed blank, as did tracking number and of course I received neither package nor further communication.
I too believe that this company is scamming.
I wish I had read the reviews here before I ordered."

"This company has very limited contact information. In my experience they do not respond to general inquiries nor do they follow their own policies regarding order placement. The link they provide to track shipment of an order placed is bogus and amounts to nothing more that confirmation of the order placement. This seems to be a very shoddy and somewhat disreputable company. Do not expect orders to be shipped in a timely manner, inquiries acknowledged in a timely manner, nor assistance with order cancellation. This process has taken 21 days for me."

"My second and last order from Ikitchen.com, they advertise what they don't have in stock. Do I need to teach them how to use computers and show what you have and what you don't in stock?

I waited 9 days to receive an email about "not in stock". Even ebay sellers, individuals are more trustful than this store.

Because of U$1-2 dollares less shop somewhere else.

See you never more !!!"

"I will not use this merchant again, and I wish I had not done so even once. I should have read the other comments on this website first. I ordered an item and kept checking the "order status" link provided in the order confirmation email, to no avail. I called after two weeks and was told the item was back-ordered but would ship in two more weeks. After three weeks, I called again and was told there was no estimated ship date. I was then told that the item was refurbished, not new, at which point I cancelled the order. I checked the merchant's website and found disclosures regarding refurbished items in small print at the bottom of the page. However, neither the main body of the product information presented nor the order confirmation email indicated that the product was not new. The merchant did submit an authorization to my credit card company, but it expired without payment, so I am not out any money. The old saying "caveat emptor" is applicable here."

"They are cheating! I ordered a new Shaver and paid the price for a new Shaver. They actually delivered a USED Shaver instead! And this took them over 2 month!!! "

"This company wins the award for the worst on-line ordering experience of my life. I waited over a month and couldn't get them to ship the item until after I complained several times to them and only after I finally gave up and opened a complaint with the BBB. Then fed up I tried 3 times to cancel the item only for them to ship it anyway...under a different UPS code. Then they wanted me to pay to return the item and pay a restocking fee until I posted another complaint with the BBB and they sent me a return slip. Then they harassed me several times on when I was going to return the item even though I only had it in my possession less than a week during the 4th of July holiday. I guess it’s OK for them to keep me in the dark and jerk me around for 6 weeks until I start filing complaints, but it is unacceptable for me to have the item in my possession for a few days while being away for a national holiday. To boot they insulted me several times saying that my complaints were “unnecessary” offering condescending platitudes about being "sorry I feel that way" instead of apologizing for their company's failures. Bottom line...DO NOT order anything from this company unless you like waiting a couple months to receive your item and enjoy experiencing terrible customer service. "

"Like the previous reviewer: company lists item as in stock. When we order it goes silent for weeks. No response to multiple emails. Finally a response to a flaming email: they will send by then end of next week. That is now 2 weeks ago.
It is too late now to get another item at a similar price in time for Father's Day and this bunch of NY electronics store scum deserves no ones business.
Belly up and go go."