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Product & services pricing
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Verified
1/5

2004-03-24

"Although the page from which i ordered generated error messages telling me that there were problems or incompletions with the information i gave three times, the site apparently requested authorizations from my bank all three times. My money is on hold at the bank (three times the purchase price) and ipilot "customer service" will neither answer the phone or return my calls. The bank will not release funds until ipilot faxes an explanation or until the authorization expires and i come to the bank and fill out an affidavit. Baaaad customer service!"

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Overall quality of the company
Pricing of products and services
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Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
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Variety of brands and products offered
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Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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Ease of checking order status
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Overall product shipping and delivery process
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Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
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Delivering products damage free
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Delivering products on-time
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Overall technical support
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Resolving problems
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Being trustworthy
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Being easy to reach
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Being knowledgeable
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Making decisions on their own
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Overall customer service
Customer service making decisions on their own
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Customer service resolving problems
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2004-01-23

"Outstanding! The lowest price I found for the David Clark headset. They shipped it overnight just in time for Christmas. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use