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5/5

2016-06-08

OUTSTANDING!!!!!!!!!!!!!

"All of the products I have bought have been excellent except for 1 item. I bought a refurbished FujiFilm camera and the battery had expired in 2015; therefore, I had to buy a battery online that cost half the price of the camera!! All-in-All, a good company to do business with!!"

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Verified
5/5

2005-08-17

"Purchase went great. Ordered it and received it within a few days. Great price and great service."

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Overall quality of the company
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Is consumer focused
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
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Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
N/A
Making decisions on their own
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Resolving problems
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Being easy to reach
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Being trustworthy
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Overall customer service
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Customer service being trustworthy
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Customer service being knowledgeable
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Customer service resolving problems
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Customer service being easy to reach
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Overall web site
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1/5

2005-05-13

"Update: my mistake, they did send the right version. But they still take 2 days to answer email and never answer their phone.

They sent the wrong product and never answer the phone, when I try to contact them. No email response either.

Details:
I tried to purchase Windows XP Pro Update, they sent the full version. Unfortunately, since I cannot contact them, I cannot fix this problem.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
N/A
Is easy to do business with
Is trustworthy
N/A
Is consumer focused
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
N/A
Variety of brands and products offered
N/A
Overall quality of ordering process
N/A
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall product shipping and delivery process
N/A
Ease of checking delivery status
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
Overall web site
N/A
Web site being easy to use
N/A
Web site reliability
N/A
Speed of web site
N/A