"I placed an order and PAID for it 2 weeks ago and still have not received it. I've never had to wait this long before. Forget about the pandemic disclaimer. My last order was received in 3 days! I get diverted every time I try to contact customer service. If they can't provide decent customer service, I'm sure there are plenty of sites that do and I will tell Paypal about my dissatisfaction."

"The training collar I bought stopped working after one week."

"We always get our made in USA rolls from i-pets.com. They are high quality and reasonably priced. They are responsive to any issues and quickly acknowledge and fix an issue. A recent mix-up on an order and they reshipped a replacement. No questions or arguments. Polite and professional. "

"This is a great company. I accidentally ordered the wrong items. I spoke with a manager name Doug and he immediately resolved the problem. They are re-shipping me the correct items and refunding me the difference. I highly recommend this company, great customer service!"