"This company is absolutely FRAUDULENT. I am on very limited disability budget, and I purchased a Phone from them on eBay out of severe necessity. The phone was sent to me in NON-WORKING condition. It would not hold a charge for longer than 1/2 hour.
I had to send the phone back, which ultimately ended up causing me to be several weeks without a phone. In the end, they only refunded and 1/2 of the money I paid for the phone, because there was an access code left on it, which I provided to them. Whatever you do, DO NOT DO BUSINESS WITH THESE PEOPLE."
"After 20 years I had enough brain damage and ported my # to another carrier! There is no such thing as customer service from this company! Save yourself! I'm FREE"
"I have contacted you twice to close this account and it seem once again i was told the wrong info. I last talked to a "supervisor" and was told the account would be closed if i paid again, after i was already told once that the account was closed. Now i have another bill? What is wrong with you? Are the people working for you that incompetent?"
"We bought a phone from iWireless I didn't have 24 hours, had it on the charger, the screen broke because the phone got so hot. Took the phone back, they wouldn't stand good, called the corp, they wouldn't stand good either. Their service is junk. Wouldn't recommend that so called company to anyone. They didn't give us the right receipt for the phone, and then refused to give us the right one. "
"This company is absolutely terrible, knows this and does nothing but make excuses for it. I ported my phone number to AT&T and the next day they ran my autopay anyway despite the fact that I had canceled the service. This company does shady things like this all the time. On top of that the service was terrible. I couldn't get reception in a lot of areas, it would cut out, drop calls. Seriously just go with Verizon, AT&T etc and save yourself the headache."
"Worst costemer service one of the women dispdispacher hanged up on me these snakes need to get sued for fraud "
"iwireless/Kroger is also known as ACCESS WIRELESS! BEWARE !!In February I had $50 credit, two weeks later I noticed that it was down to $10. I logged in and saw that they had changed me from a 10c per minute plan to a 25c plan and were now charging for INCOMING texts which they hadn't done for the 6 previous years. In other words they changed the plan I had for years, and didn't notify me in any way, shape or form. Sound illegal much???? I phoned them to see what was going on and the agent said nothing had changed, she didn't know what I was talking about, and a supervisor would have to call me back. I waited a week.....meanwhile my phone ran out of funds and they de-activated my account. Now when I call they can't check anything or follow-up because they have no record that I ever had an account. AFTER 7 YEARS THEY CANNOT FIND ANY RECORD OF ME HAVING AN ACCOUNT? EXCUSE ME? They look up my phone number and it says "no account". Liars and cheats and a class action lawsuit will soon be up for all to join!
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"I have had this service since Feb. 2017. I have had to send my phone back 3 times. I am waiting to send it back again.Each time it takes a month for them to receive the phone and send it back. As everyone has said, customer service is a joke. They will not let me speak to a supervisor. They will not let me cancel my contract. I am trying to find the email address to the CEO. My next step is to get an attorney. I hate this company. If and when I finally get out from under them, I will never go back again."
"I bought a phone on Dec. It broke.sent it in on 2/27. They send me two more phone none worked. Charged me for shipping each time and told me it was not their responsibility to cover the shipping. Today is 5/16. Still don't have a phone because they couldn't activate the new one they sent me. Talked to four manager and none of them cared or helped me.one supervisor lied to me on the phone to get rid of me and never followed up on my situation.just awful service and I don't think they really care either."
"We have had I-wirelee/Kroger for several years now. We have had good and bad phones, all purchased from Kroger stores. Recently my daughter's phone started to degrade, text coming through garbled, not receiving calls, texts, or emails. Her phone is now useless. Then my phone began to degrade, same issues and I don't know how many days I have left before mine dies. My son's...is on it's way out also. We called...I-wireless says it's our fault, but won't say why and there's nothing they can do to help us. HUH? Great way to treat a customer...shame on them, like someone else said..."they need to go out of business.""
"On March 3rd I went to i wireless. I didn't have enough to pay half of the phone price and was told if I brought in an existing phone I wouldn't have to worry about paying that. So I did and only had to pay $76.16. I then was told that because of doing it that way I would get $150.00 credited to my account so my first bill would be free and the next bill I'd have to pay $55 for the plan and an additional 14 for the phone itself. WRONG! 2 weeks after getting the phone I received multiple calls and texts saying I was overdue on a payment. But how could that be? I just got it and my first bill was supposed to be free? I ignored it until last week I got a call from a very nice man (mike or Matt was the name I think) and he told me I owed $82.00, I told him no I had money credited to my account it was supposed to be free, he called me back and said I was right it was taken care of. APPARENTLY NOT! I got a call yesterday from another gentleman telling me whomever told me my bill was free was wrong I had to pay $82 or my phone would be shut off. Frustrated I went to my local i wireless store and spoke to Nick about the situation. He pulled my account up and LORD AND BEHOLD it said I was right about the credit. He called corporate to solve the issue..... Did some digging only to find that the gentleman who set up my phone screwed up! One, he didn't tell me I had to pay a $200 deposit the day of activation because my credit is low (if he would have told me that I would have not gotten the phone in the first place because I only had $100.00 in my account). Two, I didn't know they bill a month ahead so even though I just got my phone I had a bill due 2 weeks after I got the phone. Three, the $100.00 out of the $150.00 credit went to covering that $200.00 deposit I wasn't aware of so that is why my bill is so high. Then to find out I have another bill due on the 29th which means I now owe them (I believe Nick told me) around $164, not $69 like a normal bill should be. BUT HERE IS WHERE IT GETS GREAT EVERYONE: corporate and my local store know that this was not my fault, this was theirs for the miscommunication and false information, and yet I still have to suffer because there is nothing they can do for me...... How pitiful for a company to screw up royally and not help their customer with a solution.... This phone will be shut off and ruin my credit all because they couldn't get my billing situation figured out when I got the phone (not my fault. I always pay my bills on time but this one I was not ready for) I wish there was a way not to even give you a one star rating."
"Scammers!!! I signed up, checked to see if my phone was eligible for service and it showed that it was, and received a phone number. Added minutes and the phone would not work. Called customer service only to find out that my phone would not work with their company but they will not refund my money! They need to go out of business because they are simply stealing people's money. "
"DO NOT get a Kroger i-wireless phone! they come with too many pre-installed apps that take up too much space and they CANNOT be uninstalled! Then you get messages saying that many of those pre-installed apps need to be updated. But when you go to update them, you get a message saying you don't have enough room to install the updates!!! I don't even have room to install apps I do want. Called customer service and there is not a thing they can do for you. I have only had my phone for 10 days and I'm looking for a new phone!"
"Wow, there are a lot of bad reviews, but I've only had good service at a great price for 3 years. This is the Kroger iWireless (iwirelesshome.com), not the other iWireless (T-Mobile affiliate). My daughter is on an old plan and we pay around $8/month. My son is on the $10 plan. Gonna switch my daughter to the $25 shortly. I've had to call to upgrade phones and straighten out a payment, and the customer service has been great. Give them a try if you want to save a lot of money. "
"I am very pleased with this whole experience extremely reliable and economical service you can even buy a used I phone that is a sprint phone and have it hooked up assuming the serial number is clean. That is an awesome benefit with my current plan my minutes roll over and I get free minutes for shopping at Frys grocery store! This deal can't be beat I'm pretty sure!
Phoenix, AZ"