"I ordered at 7:19 am on Tues 4/13. Did not receive item by Mon. 4/19 even though I paid for 2 day shipping costing as much as the item. E-mails sent Thurs/Fri were ignored. I needed the item for a weekend senario game. Very fustrated with lack of customer service and poor web site for a on-line retailer."

"This is the worst online retailer I have ever had the misfortune of dealing with. It all started after I placed my order on a wednesday. I purchased 5 different items (multiples of one item and 4 other items). I paid for 2nd day shipping. I was expecting a tracking number to be e-mailed to me and for my items to arrive either that friday or the following monday. It is now the 12th and I have still not recieved my items. After 5 unaswered e-mails, I checked the website and found that they take 48 hours to process orders. I found this odd, but none the less I figured that by tuesday I should have received a tracking number for my items so I called them on tuesday evening. I was told that 2 of the items I ordered were not in stock and that they would not be in stock until the end of the month! This information was not on their website, nor did they bother to e-mail me and tell me this. So, I told them to delete those items from my order and ship the remaining items to me immediately. I was told they would do this and it would go out that day (tuesday evening my time was only about 2pm their time). I thanked them and expected a fax with my updated invoice and tracking number (the person on the line told me their e-mail was down...since december... that's right, an online retailer that tolerates e-mail being down?!?!?) Well, the next day I called and my order had not shipped. The person on the phone told me the same story about the items being out of stock and that they would not ship until the end of the month... I relayed the prior conversation and he said that only the supervisor could do that, and that he was currently out getting food. So I called back later and the supervisor told me he would take care of it and ship it the next day...he didnt. I called the next day for a tracking number and was told the same story about how the order had back-ordered items and would not ship. For the 5th time I relayed the story and demanded my order be shipped immediately. The person gave me a story about how he could not do that because the order was already in the wharehous and that the order department and wharehouse's only connection was via paper documents!!! (Keep in mind this is -according to their hold message-the largest online retailer of "extreme sports" products). He said that it could take up to 2 weeks to change my order and fix the problem, I respoonded by telling him to get someone to go down there, pull the invoice, fix it and ship the damn order AND refund my shipping. He did get someone to get the invoice and fix it, but would not refund my shipping. He promised the order would ship that day (thursday now). I called later that day and got a tracking number. Friday, I checked the number and it did not show up. Knowing it can take a while to show up, I waited until later in the day and checked. It was still not valid, so I called the company one more time. The gentleman I spoke to told me it was not possible that I had a tracking number because they did not have access to that information! He was very rude and would not listen to my explination, then basically called me a liar and hung up on me!! I called back, tolld him to put someone else on the phone immediately and spoke to the only nice person I have spoken to yet. She confirmed the tracking number and told me it had shipped thursday. She told me that the person I had just spoken to was not in his usual job and didnt know... I thanked her, hung up the phone and rechecked the tracking number several hours later only to find that the shipment was shipped on FRIDAY at 5:30 THEIR time (about 8:30 my time and roughly 3 HOURS AFTER I was told it had shipped the day before!!!!).

Needless to say I will never deal with this company again. Their service is not only terrible, but it is downright dishonest. Nooone knows what is going on and they have the worst ordering system I have ever encountered. Either they are lying about being the largest online dealer in their buisiness, or they must have numerous customer problems like mine. I would warn anyone to stay away from this e-tailer."

"I had ordered many things from II with the hope of being a repeat customer.Ordered an excellerator 6 set which arrived in 14 days but this was the only thing that arrived promptly. Two barrels and a set of o-rings were ordered dec 30 called jan 26 still not shipped...cancelled. Ordered another excellerator 6 jan 1...still not sent when I called jan 26...cancelled...guess what shows up feb 17...the cancelled excellerator. Ordered core pistol set jan 25...called feb 17 still not sent...cancelled.I will not deal with II again and hope that someone ther reads this and figures out that they just lost $500 in sales."

"Ordered and paid for online a JT Excellerator 6.0LCD on November 3 2003. Despite numerous calls and promises that the merchandise would be delivered "next week" and that it had already left their warehouse nothing has been delivered as of today January 26 2004.

I have even offered to pay any additional costs to have it rush shipped as this was a Christmas present for my son (which is now a month late for Christmas."

"I purchased several books from this company and after two weeks they have not shipped my order. They have not answered any e-mail and I have not been able to get them on the phone. These items were purchased on ebay therefore they are supposed to have the items in stock. A company is contractually obligated to have the item in stock when it puts something up for auction on ebay."

"Items were very good quality, but they are very slow on shipping. It took 3 weeks to receive items after payment. They sell out of stock items on auction with no warning."

"Placed order on June 4. Received an e-mail that order was being processed. Then nothing. E-mailed their "Order tracking" department, no response. Waited several days, then called, was told that part of the order had shipped, part was on backorder. Never received any updates on the backorder, I had to keep calling them for info. After nearly two months on backorder, I cancelled the rest of the order. The items that were in stock arrived in about two weeks. Their website lists some customer service e-mail addresses, but they never respond to e-mail, at least in my case. "