"In all my life, I have never seen such incompetent customer service.I ordered a book from Barnes & Noble (NOT these idiots) nd I got referred to them.
Apparently, they were my "marketplace supplier". Okay, whatever...would have been nice to hear about this a little sooner than A FULL WEEK AFTER I BOUGHT IT. So, I take that up with them - I ask them why it's taking them so long to put ONE BOOK in a box and ship it from New Jersey to Massachusetts. I get a copy+paste response that refers to me simply as "customer" and tells me that my order shipped...but I don't get a tracking number.
In what way does it make any sense to tell a customer that their order has "shipped," but not provide a tracking number? Meanwhile, I'm sat here, three days after their alleged ship date, and I have received neither my book nor a tracking number from Indoo. I try to e-mail them using the address that B&N gave me, I get no reply. I try to e-mail them using the address that they sent me their solitary e-mail from, it bounces back and tells me that my message can't be delivered because "the remote server is misconfigured".
Barnes & Noble - if you're reading this, stop keeping this punchline of a company afloat.
Regardless of what they sell, they're a terrible excuse for a company, and I can clearly see that I'm not alone in that sentiment.Beyond a shadow of a doubt, this is the most inept company I have ever had the displeasure of dealing with."
"Offers books for sale but will not give you a tracking number. They want you to contact them a month later and tell if they ever arrived. Books are shipped from India from what I can see.
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"will never advise anyone to order from this company. I ordered bible for Christmas gift on Dec 5. It is Dec 24 and still have not received it. These people are totally unreliable."
"I ordered a book from Indoo thru Barnes & Noble Books on the 27th of August. It took until the 23rd of Sept. to be delivered. Their service is horrible and they never followed up with an email request of status that I had sent to them for updates. I would not recommend them to anyone."
"Ordered a book on 7/11/14. Rec'd email that order shipped on 7/18 from NJ. Sent email questioning why their estimate of my receipt date could be as late as 8/4 to Reno NV. Never given a USPS tracking number. Rec'd book 8/1."
"am still waiting on a refund. I've been complaining to barnes and nobles and there still working on it >=/. They don't answer there phones nor do they reply back to emails. I already contacted the new jersey BBB and there working on it too. If you guys have complaints contact the New Jersey BBB http://newjersey.bbb.org/"
"Horrible, horrible, horrible!! I ordered a book from them on 12/5, and have not received it as of 12/28. Seriously?! It does not take 3 weeks to get a book from NJ to MN."
"You can buy from them and they'll take your money, but they may or may not deliver the book. Lots of promises to track your order, but that never happens either."