"I have never had any problems and the flowers, I have been assured, have been lovely"

"It's really good overall, but the My Account section of the website really needs some improvement. It's hard to find if my membership is still active, what it entails, etc."

"I attempted to pay by card at least 5 times but the system would not accept the details until I pressed the save car details option. I did not want my details saved. Should there be a problem guess who is going to hear about it second. I have not had this problem previously"

"The boxes for filling in the card details are VERY small. I just had to hope that the number I had put in was correct as I couldn't read them."

"You would expect being a flower delivery shop, delivery ought to be free!"

"The website is easy to use and you do next day delivery flowers."

"This is a very complicated process trying to find my way round the order.It took me nearly 15 minutes to make an order."

"The website could be more user-friendly. The first few times I tried using it, the Promo Code box did not come up. Also when I submitted my payment I had to refresh the screen a few times before my payment was accepted. Otherwise the website was fine and had lots of information about the different flower bouquets."

"Excellent service, online ordering is easy to follow."

"Website was so easy to use and get delivery options"

"You had exactly the display we were looking for,thankyou."

"would be a 10 had 'Paypal' been a payment option"

"Historically, my orders have been delivered on time and with high quality flowers. I've just placed an order for delivery tomorrow so I hope the same applies to this latest order!"

"Great flower selection but website ordering can be improved for multiple orders at the same time."

"It was so easy to place order and so reasonable."