"I find website difficult to use. I ordered flowers for this person 12 months ago but still can't easily access their address this year."

"I used my Interflora gold last December to send flowers to my sister and they never arrived!"

"Nice pictures, nice flowers."

"Make clear what information is required in each field ie : for US orders post code numbers registered separately from initials"

"ONLINE ORDERING WAS QUICKA ND EFFICIENT - FLOWERS NOT RECEIVED YET"

"I like that you offer a variety of things not just flowers."

"Web site is intuitive and easy to use."

"Very easy to order and plenty of choice."

"You’ve been around a long time"

"I have ordered flowers through you on several times and the receiver of these flowers has always told me how fresh and beautiful they were"

"Everything worked really smoothly and live chat was helpful"

"I've always used interflora and never been disappointed"

"It would have been more but the size of the print in the boxes to fill in was so small it was almost unreadable."

"this is my first time using you so I really have to see if your service is as good as you say until then I cannot rate you any higher"

"I rated you as i did because you sent me this questionnaire with questions on which asked the formentioned question."