"Too early to give higher score, will need to see quality of flowers"

"I’ve used this service a few times and it’s always good"

"I do a lot of online shopping and your website is extremely frustrating and not at all user friendly. I was unable to login into my account I hold with you which on this occasion did not affect the overall cost but having an account does seem to be a pointless exercise."

"It was easy to order however we wanted the flowers to be a gift and asking for the recipients contact details isn’t helpful"

"The only thing I think you could improve on is. Being able to order more than 1product for different people"

"Your payment process ****!! I have complained a number of times about this and it still isn't fixed."

"OK BUT ASKING FOR PHONE NUMBERS FOR NURSING HOMES IN FOREIGN AREAS NOT GOOD."

"You dont have the option of not having a surname if you dont know it also it didnt like my name whats that about ????"

"Been using your service for many years always been happy with the flowers, products and delivery"

"Your website looks fine but I can’t rate properly until the flowers have been delivered and I know the quality of presentation and of flowers."

"Don’t always receive confirmation of delivery. This is very disconcerting as I live overseas and depend on deliveries arriving on time."

"It is better to fill in a survey after recipient has received flowers rather than straightaway after placing order"

"Easy to use and straightforward"

"Your website is the worst I have ever known and I shop regularly on line."

"Because it was a really easy process, then when I realised I’d missed off something off the card, they couldn’t have been more helpful and friendly."