"Your website is SO difficult to use - why so many mandatory fields? I shouldn't *have* to tell you why I'm ordering flowers - and if you forget to add the billing address, the error message comes up and it deletes all the card information so it has to be re-entered! I had about 5 error messages before I could complete the order - if I hadn't had a gift certificate to redeem I would have abandoned the order completely. Also, why don't you take Paypal? And why cant' I redeem a gift cert on your mobile site? I ordered a Gold card for delivery and kept getting an error message, but it didn't tell me why - the reason was I already had an account and needed to log in, not enter a password (I didn't recall I had an account). Make it easier for your customers and they will buy more stuff from you... it's not difficult!"

"Customer friendly website, good description of products. Ordered items up to expectations."

"The service is good the product usually good, the web site not so much. It took three attempts to find ‘add a discount code’. The link didn’t show up on one page (from browser) and on another (link from email) there was a link. I was using interflora for the discount and convenience. Was just about to go straight to a local florist when it worked. Will think twice before I use again."

"Very easy site to use, had exactly what I needed"

"Fantastic choice of flowers. Easy to use website. Overall a great site."

"Easy to order and personalised"

"Ordered before, always pleased and easy site to use."

"Because its cool to send "

"easy to use and lots on offer"

"The website was easy the navigate around. Enable to see comments left by other customers."

"It would be good if you could also group together flowers in vases, flowers in boxes etc as I had to trawl all the way through to the end to find what I was looking for"

"I can't grade properly as I have only just placed the order and the delivery of the order is the most important part. This survey should be completed after delivery has been effected."

"Your website is a joke! It's like something out of the early 2000s."

"how the hell can I rate until the flowers have been delivered, ask me on Saturday"

"I would have rated higher but I was emailed a discount code to use but there appeared to be nowhere to input it when ordering online"