"No parking availability.."
"I was told over the phone that my order did not match my VIN, the Parts Department checks every order against the VIN to help prevent mis-ordered parts. I told the Parts Department that I knew the part did not match my VIN, but I knew it was compatible for my Scion TC year. I was incorrectly told that my requested parts would be re-ordered, I decided to try another avenue of communication and found out my ordered parts were waiting for pick up for the past 2 days. The real reason for the rating was the pick up experience, my parts numbers were confirmed, I was told they do not match the VIN, and a special warning was given about the return specifics of the parts. the member of the Parts Department that saw me that day was courteous and thorough."
"Overall, good experience. Parts department very friendly and fulfilled order. Took some time to gather order (about 15 minutes) which I would have thought would be ready to go at pickup."
"Online ordering was quick and easy. correctly fulfilled. associates behind counter not the most friendly, but prompt. not sure if I would entertain a parts search with the one who assisted me."
"Picking up online order…."
"I ordered a part which hasn’t arrived. Does this mean it’s over? If so I don’t rate this experience as positive as the part hasn’t arrived at the dealer. "
"Thank you for the help! Appreciated the advice. "
"Ordered a part in person, When I asked if the online price could be honor, the answer was yes, but I had to order it online. Other Toyota dealers honor the online price without having to order it online. You mentioned the online price, part person looks it up and gives you that price. Not Keyes Toyota, they want you to go onto the online site, order it, and wait for the transaction to go through. Just seems in a time when efficiency and practically are the buzz words business promote and seek for, that Keyes Toyota made a 5 minute transaction into a 60 minute one. One and done with Keyes Toyota."
"They assisted me in a timely manner, greatly appreciate it."