"Bought a few items from Lancôme USA and all were damage and you have to pay to return it to them. Please stay away from this website and their customer service ****! "
"Lancôme has a promotion that you can get 7 pieces free gift if your order is above $60. And I saw some customers share their shopping experience that they can get both 7 pieces free gift and other gift by using other promo code. So I made an order which is above $60 and choose the gifts happily. To be honest, I am not really need the item I ordered, but it seems a really good deal with free gift so I ordered. But after I paid, the order confirmation email is not correct. The 7 pieces free gift are not in my order. So I went to online chat with the customer service to check what is going on. Their customer service is the worst. They said they are sorry to confused but the promo can not combined. So I said then I want to cancel the order since your information is not match, the website shows mistake. They said they cannot cancel the order even though I just made my order. And my order will not contain the gift it shows on the website. Also, I need to pay for the return freight fee if I want to return the package. I cannot understand why they won’t let me cancel the order. They haven’t shipped out the order and it is not been a long time after I made the order. I can accept that others can use both of the promo and get all the gifts but I cannot. What I cannot accept is that why I cannot cancel the order! This is not because of my mistake. This is because Lancôme website made a mistake. They need to be able to cancel the order or shipped out what their website shows or pay for the return freight. It doesn’t make sense that I need to pay for their mistake. I will never buy from their website again. If you really like their products, it is a much better way to buy from Macy, Nordstrom or others. They provide much better service. Or maybe choose Estée Lauder, they have better products and better service."
"I had been a Loyal Lancôme costumer for many years but I had the biggest disappointment with my recent purchase, I received an E-mail with an offer which if I spent $250.00 dollars, I would receive a Advent Calendar as a Gift, I made the purchase on the same day I receive the E-mail. I went on and purchase over $350.00 dollars in products in order to get my Advent Calendar Gift, I receive my order but the thing I was looking forward the most it wasn't delivered my Advent Calendar !!! I called costumer service and was told they no longer have it, like really ? I'm in disbelief and very sad about it. I got an offer of 15% off my purchase 5 samples and a bag in replacement, but I was really looking forward for my Advent Calendar that I will never get. From now on I won't fall for the offers I receive in my E-mail anymore. "
"Their web site purchasing system is far from being robust and reliable and on top of that customer service is not much help .
Although the online purchase was qualified for the gift , it was not eventually included in the order. The customer service gave an advice to check shopping bag items thoroughly before cinfurming the purchase and it is what, I actually did.
As a software engineer I can make some note too: “improve session management in the system to keep Lancôme loyal customers satisfied.”"
"I have loved Lancome products since I was 23 years old; I discovered it in Germany. Lancome products make my skin soft when I had eczema. I tried other brands, such as este lauder and clinique, but they do not work.Now that I am 52 people say I have great skin and it is worth alittle more money. The colors are different I noticed from the USA. "
"Received my 2013 Holiday Beauty Collection. I Love this time of year. Love my Lancôme!!!"
"Love Christmas when I can get the makeup set
"
"Great shopping experience"
"Lancôme products are luxurious. They make your skin feel pampered. Also, Lancôme always delivers the newest and best scientifically based products. I absolutely love the results."
"Lancome hasthe highest quality skin care on the market today!
I will never use anything else."
"The customer service is excellent and amount of discount offers is very good."
"I love Lancome lipstick's the BEST"
"I love Lancôme products. I have used Lancôme for several years and sometimes to be honest I have tried other products. I always go back because when I wear Lancôme I can see and feel the difference in my skin. My advice to anyone would be just try Lancôme products and you will look and feel like you look your absolute best because your wearing the best!!!!"
"Use Lancome for years. Won't use any other mascara. The foundation looks natural, the blush that was selected for me works well . Eye pencils and shadow stay bright all day. I am pleased with the produce in general."
"I Love Lancôme products. Eyeshadow and eyeliner are wonderful.I love the blushes also. Everything I have bought has been great. I will make Lancôme my first choice over all. I love it!!!!!!! Wanda Freeman"