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laptopkings

2 reviews
1.00 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
1/5

2003-01-02

"I tried placing an order with this company, but no order information was confirmed. I was unwilling to wire-transfer money to an account in Russia without some sort of contact. Contact information is limited to email. Laptops are supposed to be new, but after reading the one other post, I am wary. I hope someone has positive information on this company, please let me know."

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Pricing of products and services
Value the company offers
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Is easy to do business with
Is consumer focused
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Is committed to quality products and services
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Is trustworthy
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
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1/5

2002-10-29

"If you are thinking about buying a refurbished laptop from laptopkings.con don't do it! This company is a nightmare. After receiving an inferior product two weeks later than it was promised, it took over 2 1/2 months and the threat of a lawsuit before I received a refund. When I would call their 1-800 number I received a message that the voice mailbox was full. This happened for over one month. When I sent emails to the company they were not answered. When I contacted the greater LA area BBB, I was later told by them that even they could get no satisfaction from laptopkings and that they were unfrotuantely dropping the case. Finally I got through to the company and was told that a refund would be issued that very day. Again it did not happen. It took a registered letter with an attached attorney's signature before they returned my money. Beware!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site