"I purchased the software and within 3 hours could not get the app Id so I emailed them for a refund right away. I received 3 emails saying they will respond in 72 hours with no response each time. They are not customer service friendly and just FYI they will my refund even if You contact them right away. Be sure you can use it because they DO NOT CARE ANOUT THE CUSTOMER"
"Great purchase if you like throwing your money away! This app not only did it take weeks for them to figure out how to get it to work on my phone it’s never worked properly, it says that you get location I have not one time gotten a single location. It says that you get deleted messages that’s 100% not a fact! It says that for iPhones you don’t need the target phone but as long as you have the iPhone username and password. That’s not the truth either if your iPhone is like every other iPhone you’re probably using a two factor authentication it’s mandatory on iPhone. The only way to not use it is to open a new iCloud account from something other than iPhone then you have to get The target phone and delete their iCloud information and set it up with the newly created iCloud information that doesn’t have to factor authentication on it. Then you have to wait 24 hours after putting it on the phone before it will work. And then when it does begin to work it will do so at a very slow rate as well as not deliver the advertised information! Butter beware! "
"I was charged an enormous amount of money, without saying it was ok to charge that much. I tried for DAYS to reach customer service by email AND phone, only to get NO response!! I want a refund!! I’ve tried desperately to get ahold of them to receive one.. nothing! Horrible company! Do not buy ANYTHING from them!!"
"This is a absolute horrible mess. I purchased this app and I am unable to use it. I have contacted the company several times by chat (because that is the only way they will contact you back) and requested my subscription be canceled and I receive a refund. I have not received any help and they have debited my account for over $200.00. mSpy if fraud!!!!!! DO NOT FALL INTO THEIR TRAP. "
"I paid and get subscription for mSpy app. Within few days I applied for a cancellation and refund. It is stated that within 14 days you can get your refund. But they are not clear about it, won't inform me about the process and of course won't give me my refund. Don't know what to do."
"It’s a scam. They don’t have the technology to overcome 2 factor authentication, but don’t disclose that until after you buy. They will not answer the phone, the chat is a joke. Although they say they will refund in the first 14 days, that is a lie. This is a scam folks."
"Mspy doesn't work at all. Customer service responds only in automated answers. They basically told me that they are unable to hack this iPhone because of the new updates and security iPhone provides. They ask you to remove all kinds of security on the phone you want to spy. But if you would have the phone on your hand, you don't need mspy you can just look directly on the phone and don't need to pay this scam company for nothing. Don't trust any of the reviews they have because they are all fake. Even though you pay for nothing, you don't get a refund back. They are just stealing people's money. Big disappointment."
"Does not work period. No customer service. Complete scam. Especially for iPhone. Apples security is way beyond what mspy promises. Of course you don’t find this out until after you purchase it and then getting ahold of customer service is next to impossible. I called , emailed and tried live chat and received no response. They got my money and that’s where the service stops. Any spyware for an iPhone is pretty much not gonna work. At least two other companies were honest about that but not mspy. Almost all the reviews online are paid adds and they even paid people on YouTube to sell this garbage. If you have an iPhone that has an iOS that is newer then 2 years the spyware is obsolete. DO NOT BUY THIS PRODUCT "
"This product is a scam. Do not purchase."
"This software is advertised to work with Snapchat. Is not not on newer iPhones.
They make getting a refund very difficult."
"Mspy deleted collected data from 3 phones after being instructed to add the fourth phone. If you are looking for responsible vendor, this is the one you need to avoid"
"I purchased 1 year based on what it is supposed to do. Turns out it does not work well with iOS and they know. After 2 months of back and forth, the solution they gave was to create a new iOS account and make sure all the security features of iOS are off. They said this was a temporary fix until they solve the problem. I refuse to lack security and asked for a refund. They refused and said they offered a solution. They know the program does not work well with iOS but don't tell you and after much persistence, they will only refund 50% of the $200 fee. STAY AWAY. THEY ARE NOT A REPUTABLE COMPANY!! They will take your money and not deliver on the product.
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"Doesn't work, don't Waste your money here. I paid for 3 months to get a good price, tracking work for an hour and didn't work after that with multiple re-installations, setup and even rooting the android device. Its been more than a week and they didn't do anything about Refund. In fact after a week they're giving me same instructions which they gave me a week ago. I was thinking refund is in process but it's just their delaying tactics. I will continue posting about it on all forums until they give me my money back. Also, worst customer service ever."
"Absolutely the worst customer service ever. I’ve gotten over 25 automated emails stating they are working on my refund in a week. When someone does reply they offer me more services for free.
I’ve tried calling 6 times. I was on hold for over 10 minutes each time. Automated systems then states all customer care representatives are busy and just hangs up.
Lastly, there are stipulations they you are not made aware of until after you buy! Fraud! They know the two way authentication doesn’t work and “have a way around it”.
No thank you, not what I paid for."
"this company is completely scammer. they dont give refund for the applicatioin they promised. target phone cant root and the tech dept said they type of phone cant root. so no whatsapp,skype,viber,line,photo files cant work. i asked for refund they said no. and they said i still can use keyloggers. its not their promise to sell keylogs only but other features. so beware..dont deal with scammer. they took $119"