"I paid and get subscription for mSpy app. Within few days I applied for a cancellation and refund. It is stated that within 14 days you can get your refund. But they are not clear about it, won't inform me about the process and of course won't give me my refund. Don't know what to do."
"It’s a scam. They don’t have the technology to overcome 2 factor authentication, but don’t disclose that until after you buy. They will not answer the phone, the chat is a joke. Although they say they will refund in the first 14 days, that is a lie. This is a scam folks."
"Mspy doesn't work at all. Customer service responds only in automated answers. They basically told me that they are unable to hack this iPhone because of the new updates and security iPhone provides. They ask you to remove all kinds of security on the phone you want to spy. But if you would have the phone on your hand, you don't need mspy you can just look directly on the phone and don't need to pay this scam company for nothing. Don't trust any of the reviews they have because they are all fake. Even though you pay for nothing, you don't get a refund back. They are just stealing people's money. Big disappointment."
"Does not work period. No customer service. Complete scam. Especially for iPhone. Apples security is way beyond what mspy promises. Of course you don’t find this out until after you purchase it and then getting ahold of customer service is next to impossible. I called , emailed and tried live chat and received no response. They got my money and that’s where the service stops. Any spyware for an iPhone is pretty much not gonna work. At least two other companies were honest about that but not mspy. Almost all the reviews online are paid adds and they even paid people on YouTube to sell this garbage. If you have an iPhone that has an iOS that is newer then 2 years the spyware is obsolete. DO NOT BUY THIS PRODUCT "
"This product is a scam. Do not purchase."
"This software is advertised to work with Snapchat. Is not not on newer iPhones.
They make getting a refund very difficult."
"Mspy deleted collected data from 3 phones after being instructed to add the fourth phone. If you are looking for responsible vendor, this is the one you need to avoid"
"I purchased 1 year based on what it is supposed to do. Turns out it does not work well with iOS and they know. After 2 months of back and forth, the solution they gave was to create a new iOS account and make sure all the security features of iOS are off. They said this was a temporary fix until they solve the problem. I refuse to lack security and asked for a refund. They refused and said they offered a solution. They know the program does not work well with iOS but don't tell you and after much persistence, they will only refund 50% of the $200 fee. STAY AWAY. THEY ARE NOT A REPUTABLE COMPANY!! They will take your money and not deliver on the product.
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"Doesn't work, don't Waste your money here. I paid for 3 months to get a good price, tracking work for an hour and didn't work after that with multiple re-installations, setup and even rooting the android device. Its been more than a week and they didn't do anything about Refund. In fact after a week they're giving me same instructions which they gave me a week ago. I was thinking refund is in process but it's just their delaying tactics. I will continue posting about it on all forums until they give me my money back. Also, worst customer service ever."
"Absolutely the worst customer service ever. I’ve gotten over 25 automated emails stating they are working on my refund in a week. When someone does reply they offer me more services for free.
I’ve tried calling 6 times. I was on hold for over 10 minutes each time. Automated systems then states all customer care representatives are busy and just hangs up.
Lastly, there are stipulations they you are not made aware of until after you buy! Fraud! They know the two way authentication doesn’t work and “have a way around it”.
No thank you, not what I paid for."
"this company is completely scammer. they dont give refund for the applicatioin they promised. target phone cant root and the tech dept said they type of phone cant root. so no whatsapp,skype,viber,line,photo files cant work. i asked for refund they said no. and they said i still can use keyloggers. its not their promise to sell keylogs only but other features. so beware..dont deal with scammer. they took $119"
"Do NOT buy this software if you have an IPhone, it will NOT work. Only AFTER spending $200 and going through the setup process did I understand this product is USELESS if target phone is an IPhone. Any updated IPhone with the latest IoS update cannot use the features of mSpy. Also the limited capabilities they claim will still work, don't! IPhones have 2 factor authentication which you basically cannot turn off without great difficulty and changing the phones apple login which renders the mSpy product 100% useless. Your dashboard will be blank with 'no data' in any categories. I have begged the company for a refund and they basically told me I was out of luck and I should have read (and understood the technical jargon) the entire fine print of the policy. What a horrible company who buries the most important information in the 64 pages of 'terms and conditions' fine print. Their solution, give me an extension of the subscription!!! How absurd, why extend a subscription that doesn't even work in the first place. Their customer service is laughable...stay away this product and this company!"
"I paid $169.99 to buy the year package and immediately realized that I bought a really crappy product. First, it does not work unless you are using a really, really old phone as all of the recent spartphones have really good security that mspy cannot bypass (especially Apple). I had physical possession of the phone and all passwords and essentially spent hours with mspy on the phone and had to reformat the entire phone and disable all security to make it even remotely work, and then it gave me essentially nothing I cannot already get via icloud. I had to lie to my daughter about why I reformatted her phone and changed all of her passwords and then it did not even deliver what I was after (deleted texts). I then tried to get a refund and it was one of the worst experiences I have ever had. I then initiated a credit card dispute and 6 weeks later my bank told me that they cannot refund because mspy lied to them and told them that I never requested a refund. I am now wasting even more of my time to spare you from wasting your time and money. Mspy is a scam. Verified customer Order No. 15745852"
"Does not work well with iPhone (not jailbroken). Customer support is the worst, and just gives you the run around (ask you to remove and re-install device, then wait for hours for data that doesn't show; then, next chat person tells you to do the same). After 3 days of trying, I called number on site, and person just hung up on me before I could even ask for tech support number. Bad product, and even worse customer service.
The good news came when I decided to check online to see if I could get a definite solution or any alternative. I came across a forum where a few people were recommending INCFIDELIBUS, so I decided to contact INCFIDELIBUS, and this guy delivered the best service possible. To be honest, it surpassed my expectation. He was also very professional in his dealings. I recommend "incfidelibus""
"I had a terrible experience with mspy. I would not recommend them at all. I realized almost immediately after purchasing that the software would not work for what I needed. I did not install it, and I contacted customer service within minutes of realizing my mistake. It took them several days to contact me back, and when they did they refused to refund my money. I went back and forth with them for weeks. They tried to offer me other things...just anything to keep from refunding my money. I would definitely recommend that you find a different company. If you have any issues with mspy, it will take them days to contact you to address your concern. I have emails detailing my correspondence if anyone is interested in seeing them. I won't post the thread here because it is too long."