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Product & services pricing
3.99/5
Chance of future purchase:
4.09/5
Shipping & packaging:
4.28/5
Customer service:
3.93/5
Return/Replacement policy:
3.88/5
Featured Review


Verified
5/5

2023-09-13

well done

"Parcel arrived 13/09/2023 after I paid custom charges ( which was vat plus admin fee for Àn Post) I had placed the order on 24/08/2023"

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Rep reply posted 2023-09-14
A rep from MacSales.com, OWC-Liz, has responded:

“Thank you for your feedback! We are happy to hear your order arrived to you. If you have any questions about your order please let us know. ”


Verified
5/5

2023-09-13

Great info and videos

"Straight forward info on how to set things up "


Rep reply posted 2023-09-14
A rep from MacSales.com, OWC-Liz, has responded:

“Thank you for your feedback! We are happy to hear that everything was straightforward and the setup went great! If you have any questions please let us know.”


Verified
5/5

2023-08-26

"Shop it was very simple because everything was laid out and explain well thank you
"


Rep reply posted 2023-08-28
A rep from MacSales.com, OWC-Celeste, has responded:

“We're glad to hear that you found the shopping process simple and well-explained. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”


Verified
5/5

2023-09-12

Great site with great products!

"Macbook Pro 15 arrived quickly and in perfect condition. Just finished cloning my hard drive from my old one and now this new one is working great!"

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Rep reply posted 2023-09-14
A rep from MacSales.com, OWC-Liz, has responded:

“Thank you for your feedback! We are happy to hear everything is working great! Enjoy your new machine.”


Verified
5/5

2023-09-12

The Best

"The customer & technical support is tops. Purely the best. Answers all my questions, provides the right solutions for my business needs. Thank you OWC.. you rock. "


Rep reply posted 2023-09-14
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for the feedback. We are very happy to hear that you had excellent help from our customer and technical support. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2023-09-12

I didn't need the product but service was excellent..

"Had ordered a battery for MacBook Pro but issue turned out to be something else causing sudden shutdown. Service and communication was excellent regarding the return and will use them again when/if the battery or other parts need replacement."

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Rep reply posted 2023-09-13
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for the feedback. It is great to hear that you had a great experience with our customer support and that we were able to help you get that item that you no longer needed refunded. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2023-09-12

Prompt accurate delivery. Product in great condition.

"I was told MacSales was reliable, I found a very good deal and ordered a MacBook Pro. The transaction went smooth and the product arrived 5 days later, as scheduled. "

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Rep reply posted 2023-09-13
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for the great feedback. We are very happy to hear that you were told to shop with us and that we did not disappoint. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2023-09-11

Easy ordering

"Always easy to order and excellent condition."


Rep reply posted 2023-09-13
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for the feedback. It is great to hear that you have always found our site easy to order from and that the product you received was in excellent condition. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2023-09-11

MAC Memory

"Website was efficient & easy to find what I was looking for. Second time using this co & twice was just as nice. "


Rep reply posted 2023-09-12
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for the feedback. We are happy to hear that you found our website to be efficient and easy and that you were able to find exactly what you were looking for. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2023-09-11

Perfect

"Exactly what I was looking for!"

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Rep reply posted 2023-09-12
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for the feedback. We are happy to hear that you were able to find everything you were looking for. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2023-09-11

Easier than I thought

"Physical install went well. Couldn’t get backup to install though. Took to Geek Squad and they got it set up. "

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Rep reply posted 2023-09-12
A rep from MacSales.com, OWC-Liz, has responded:

“Thank you for your feedback! We're happy to hear that the installation went well. If you have any questions please let us know. ”


Verified
1/5

2023-09-11

Horrible transaction with Mac Sales - can't trust them - the cost of my personal time and Ubers to pickup product

"When I order any products, I back time the delivery to avoid weekend and holiday delivery schedules. As noted in the Mac Sales email, there was a significant shipping issue a week after my order date. When I received notice that the product was shipped UPS attempted to delivery the product during the Labor Day weekend. Since there was no one here, they dropped it off at a UPS Store. This required me to spend $35.00 round trip in an Uber to pickup the SSD. From your perspective, Mac Sales would blame UPS, but I blame Mac Sales!! If I had known there was a large shipping delay I would have canceled the order, but Mac Sales did not tell me of the delay for several days. Bottom line, you've lost a customer. Mike Krim"

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Rep reply posted 2023-09-12
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for the honest feedback. We are sorry to hear that your order was delayed and that caused you to not be home at the time of delivery. As stated in our email to explain the situation we were notified by UPS of the delay after the item was picked up from us. We apologize for the inconvenience of the situation and have offered to refund your shipping cost due to this delay. Please reach out to that representative if you would like to take up this offer for a refund. ”


Verified
5/5

2023-09-11

Always my go to for upgrades

"Another great product from OWC (macsales)."


Rep reply posted 2023-09-12
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for the feedback. We are happy to hear that you found another great product with us and that you are fully satisfied with your experience. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2023-09-11

Big help for the Little guy

"Funny story, I found out about “OWC” from an anonymous consumer waiting next to me at my appointment with the Genius Bar at an Apple Store. They we’re waiting for warranty work on a new product and I was struggling with the speed of my mid 2010 MacBook Pro (that I came by used in 2012). The 2nd computer I had ever owned! Overhearing my dilemma with the Apple Rep the consumer offered up a tip to help improve my laptop’s performance and suggested that I use one of the high quality solutions offered by “OWC”. Shortly thereafter I ordered their 500 SSD upgrade kit and with the tutorial video I was able to do the install myself successfully with no prior experience (and I didn’t even realize that an owner could access the insides of these on their own! I’ve been impressed with MacSales and OWC and have been following them ever since. Along the way I also purchased another 4GB chip kit from OWC to max the memory on my laptop, again installed myself successfully. Very happy. I’ve been so satisfied with OWC products that I naturally wanted to purchase my next computer with them. Of course I’ve been swooning and drooling over their vast collection of Apple products new, refurbished and used and it has been very tough deciding for me, “the little guy”, how much to spend and how new and powerful should my new device be? And the when to purchase was recently motivated by the battery going dead on my mid 2010 MacBook Pro. Still computes but only when plugged in. I’ve upgraded to a 2017 late model MacBook Air ( now the 3rd computer I’ve owned ;-)! Don’t feel sorry for me. It’s the best I could do under my current circumstances and I’m very satisfied with my purchase. Better than represented, it works great and looks excellent. I’m already looking forward to my next computer purchase from OWC, this time with a little more advanced planning and trying to promise myself to get a current model within the next 3-4 years.
In summary, I’m very happy to associate myself with OWC as they are a tremendous resource in customer service backed with an amazing array of consumer parts and products and still keeping lots of reasonably priced computers on hand for us “little guys”

Please keep up the good work

Thank You

"

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Rep reply posted 2023-09-12
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for the wonderful feedback. It is so great to hear that you found us through a random encounter and then went on to have a great experience shopping with us. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/


Verified
5/5

2023-09-10

Easy and efficient

"It was a great as much as fast experience - Great tool without too many hicups."


Rep reply posted 2023-09-12
A rep from MacSales.com, OWCAmanda, has responded:

“Thank you for the feedback. It is great to hear that you enjoyed your experience! Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/