"Comprehensive information at your fingertips. Finding EXACTLY what you need for your specific model and purchasing it is dangerously easy! HAHA!"
"The easiest way to get a second hand Mac, even though I live on the other side of the globe."
"I ordered a Mac keyboard. The site is easy to navigate and I got a great price on it. It was delivered in a few days. Worked great."
“Thank you for the fantastic feedback! We're thrilled to hear that you had a great shopping experience with us and that your new Mac keyboard arrived quickly and in perfect working condition. We appreciate your business and look forward to serving you again in the future! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”
"I customized the Mac as I wanted, I bought it, paid all the fees and they sent me to Brazil. Wonderful experience!!!"
“Thank you so much for the amazing feedback! We're thrilled to hear that you had a wonderful experience customizing your Mac and that it was sent to Brazil seamlessly. We appreciate your business and hope you enjoy your new Mac! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Kind of a pain to wait weeks to get my order cancelled but glad its back in stock now. Because I used ApplePay, I had to reorder. Shipped and arrived a few days later, but I set it up and it comes up as USB4, not Thunderbolt 4. It turns out it’s “Thunderbolt compatible.” Like all USB devices are. I went to setup a return and I have to pay for shipping to return it and restocking fee. It’ll end up costing me over 30% of the value for the device. This ain’t Amazon, folks. Device works okay, so, think I’m just going to keep it or maybe try and sell it locally to recoup my money"
“Thank you for the feedback. We are sorry to hear that your first order was back ordered and had to be canceled due to the payment expiring. Regrettably, Apple Pay is a form of payment that we do not have the option to offer a link to resend the payment like other options. We will pass along your feedback regarding our refund policy and the experience that you had with our product.
”
"Much love and respect to you all!
As a photographer based in Northern Arizona, I needed to do some major backup. When I called in, you were amazing with your assistance. You didn't oversell anything; you just got me exactly what I needed.
Job well done!
Karl
KFM Designs"
“Thank you so much for your kind words, Karl! We're thrilled to hear that you had an awesome experience with our customer service team. We appreciate your support and are always here to help you with your backup needs. Keep creating amazing photography!”
"Ever shop at Amazon. Just copy what they do. Allow partial shipments. Have better real time inventory information, allow combining orders and editing orders. Need I continue?"
“Thank you for sharing your feedback with us. We appreciate your suggestions and will certainly take them into consideration as we strive to enhance our services. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"I needed a little assistance from tech support to format the drive and the help I received was excellent."
“We are thrilled to hear that you had an excellent experience with our tech support team! Thank you for choosing OWC! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"I placed an order on 5/6/24. They're in Lombard, IL, I'm in central IN--so about a day away shipping. I called to follow-up 10 days later, and I was told that I hadn't paid for the order. I gave them the PayPal confirmation/transaction ID to show that I had. But, they never collected the payment on their end, so the PayPal transaction timed-out and they wanted payment again. So, other than not taking my payment and shipping my order (or letting me know there was an issue), I'm sure this is a fine company. "
“We appreciate your feedback and apologize for the inconvenience you encountered. It's disheartening to hear about your experience, and we're committed to resolving any issues promptly. Rest assured, we'll take the necessary steps to improve our processes moving forward. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/”
"Short call was good to confirm I ordered everything I needed."
“Thank you so much for your kind words! We're thrilled to hear that our telephone support was helpful in confirming your order. We appreciate your business and look forward to serving you again in the future!”
"Both tech support and customer service were very responsive & helpful."
“Thank you so much leafman for taking the time to leave your review. We are happy that Peter was able to assist and answer all your questions. Please feel free to contact us if you have any further questions, comments, or concerns going forward.
Phone 1-800-275-4576 or +1-815-338-8685
Customer Service/Sales & Technical Support - Monday-Friday (8am-8pm CT) - Saturday & Sunday (Closed)
Live Chat Technical Support - Monday-Friday (8am-8pm CT) - Saturday (9am-5pm CT) - Sunday (Closed)
Live Chat Customer Service/Sales - Monday-Friday (7am-10pm CT) - Saturday & Sunday (9am-5pm CT).
Thanks for choosing OWC, and have a great day!”
"Thank you very much OMAR! Great!"
“We are thrilled to hear that Omar provided you with excellent assistance! Thank you for taking the time to leave a positive review, and we are grateful for your business.”
"Just what I expected and arrived promptly,"
“Thank you so much for the fantastic review! We're thrilled to hear that you're happy with your purchase and that it arrived promptly. Enjoy your new product! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/”
"Patient help from knowledgeable people who listen and understand how to help customers. Great attitude!"
“Thank you so much for the amazing 5-star review! We are thrilled to hear that you had a positive experience with our knowledgeable and patient team. Your feedback means the world to us, and we truly appreciate your kind words. Thank you for choosing MacSales.com!”
"I bought an Apple Watch Series 4 in “great” condition. I like it but the only problem is that the battery life is extremely short. I have to charge it 3-4 times per day. I messaged costumer service hoping to resolve the problem because the watch is within the 90day warranty, but haven’t heard anything back yet. I would really like to give 5 stars because I have heard good things about this company, But at this time I can’t because of this problem and customer service’s failure to respond to me."
“Thank you for the feedback. We are sorry to hear that your watch is not holding a charge for very long. We apologize as our customer service team is diligently going through all of the emails that we have received from customers as fast as they are able to at the moment. Someone from our team will grab the email that you sent and assist you. ”
"Customer Service was excellent!"
“We're thrilled to hear that you had an excellent experience with our customer service team! Thank you for taking the time to share your feedback with us. Your satisfaction is our top priority, and we appreciate your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing MacSales.com!”
A rep from MacSales.com, OWCAmanda, has responded:
“We're thrilled to hear that you had a seamless ordering experience with us, even from across the globe! We appreciate your positive feedback and look forward to serving you again in the future. Thank you for choosing MacSales.com!”