"I had called Markertek to order an on-air light for my office. Initially, the person over the phone was very helpful in guiding me towards a light that didn't require hard-wiring into a soundboard. I was given the part numbers over the phone to order the light and an AC adapter, promised that they would connect to each other.
It arrived before I anticipated it would, which was great...however, when I set it up- I discovered that the AC Adapter I was told would fit did not. I placed a call to customer service, and somebody told me they'd look into it and get right back to me. They didn't call me back for the rest of the day, and the next day I had to call again. As soon as I called, the service department had my answer for me. That showed me that even though it was a simple question, nobody called me back to give me an answer I was waiting on for a product I needed very quickly.
Additionally, after paying Markertek over $120.00 for the original order, the solution they offered me was akin to "Sorry, you have to buy another product to make the AC adapter connect."
In summary:
Pros:
- Good Product
- Speedy Delivery
- Awesome receptionist
Cons:
- Products didn't work like I was told they would
- Nobody made an effort to fix the situation whatsoever
- While I needed the product to function quickly, nobody was calling me back.
I believe with a little adjustment to the customer service department, Markertek CAN be an extraordinary company to purchase from. "
"Excellent price and fast shipping. Will be my regular place to purchase."
"I needed some mic cable for a weekend show. Markertek upgraded my delivery at no cost to me. Got it the morning of the concert and was able to use it.
Thanks! "
"ok, no problems with my experience ordering "
"Good product, best price."
"No complaints. We got what we ordered when we expected it."
"Sent me a repair part, and it was delayed by USPS for almost a week. When I asked Markertek about it, they immediately shipped me another one at no charge by a different carrier. When that one arrived, the other one had surfaced, and I got them both on the same day. I emailed Markertek and asked if they wanted me to return one. They responded that they were aware I had received both and said I could keep them both, then thanked me for my order. Can't beat that!"
"Item was as advertised but shipping was delayed because item was out of stock. This was not specified when I ordered."
"Great product and fast delivery"
"What more to say. Great product and continued great service."
"Great product, good price fast shipping"
"All items arrived quickly and were as expected."
"One of my products was no longer available, so instead of them just not sending it at all, someone actually called me and asked me if I wanted a different model. I decided not to, but I appreciate the call and choice I was given. Then I was able to correct the rest of my order right there on the phone. Thank you!!!!"
"Ordering was easy off the site and delivery was slow due to severe weather. Not Markertek's fault.
I would order form them in the future for my audio needs."
"Always have had good "human" service from Markertek. Fast shipping on the east coast"