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2.50/5
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1/5

2016-12-20

Slow delivery, outdated merchandise, poor customer service

"Well, this company to have assembled the holy grail of bad corporate behaviour: slow delivery, outdated merchandise, poor customer service. As no shipping information was communicated, I waited two weeks and emailed them to find out where my order was - their reply was a few days in coming and simply said "your order has been shipped." Thinking I was getting a discount on the only Philips Lightstrip that was made, I ordered two. It turns out there was an earlier generation that no other reputable store carries and hasn't carried for more than a year. This fact was obscured on the site, ostensibly to foster committing to their non-returnable sales. Though the site looks every bit like a Philips run enterprise it is not. The company behind the site is clearly trying to capitalize on Philips good name by impersonating the company whose products it sells. As it is now, one reasonably assumes you are buying directly from the manufacturer. In the end, I have purchased $100 worth of old, poor-performing lighting that is both dim and out-of-date and I have no recourse but to buy what I need elsewhere. Save yourself the headache and shop elsewhere. I'll be buying the product I need from B&H Photo Video in New York. They don't charge shipping, have a great return policy, and clearly describe exactly what you're ordering."

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