"Very disappointing. My daughter order a costume. What she received was a top that she couldn't zip up which made the costume useless. I contacted Milanoo and they refused to send a new top. They told me it was not possible. They offered a partial refund so I could go get the top fixed myself. This is the worst customer service ever. Oh they did offer me a full refund if I return the costume at my own expense - how is that a full refund. "
"The service was terrible ... I got a cheaper looking ill-fitting version of the dress I ordered. I am a large but ordered and extra large just to be safe. When I got it I tried it on and it didn't fit! It barely for my friend who wears a small! When I tried to return it shipping was almost $100! (The dress only cost $50.) Two months later and they still claim they haven't received my order back yet and wont refund me! They've found a good way to make money. -.- I've learned my lesson. Spare yourself and order somewhere else!"
“Dear kristenlynne221,
I would like to apology for any inconvenience we've caused you ,for the matter your mentioned ,would you please inform us the tracking No.or the scanning of the waybill so that we could trace your package in an effective way if it convenient for you ?We have not receive the return package ,it's quite difficult for us to refund you now .Your understanding is deeply appreciated ,Thank you again for your support !
Sincerely ~
Best regards for you!”
"Received my order, one has a hole on top of the pocket. I tried to get a refund or exchange but they refused. Only giving me $15 coupon code. I'm done with this place and will not recommend anyone else."
“Dear mdifilm:
I feel so sorry for our product and the previous solution could not meet your expecations ,I've conveyed your point to the customer service representive who in charge of the case ,she will keep following up with you via e-mail directly .would you please check your inbox and reply her as early as possible ,your understanding is highly appreciated ,greatly thanks ~!
Best regards for you ,wish a great day !”
"I buy shirt for my husband. The price was very well so I try :)
The quality and price is very good.My husband is very happy. I was wait 7 days for parcel to Europe.
My ecsperience is very good."
“Hi IwonaRD:
Thanks so much for shopping from milanoo and post the positive review about us ,I'm so glad that our product could meet your expectations .We'll develop more collections in future and we've launched some promotions for the upcoming Halloween ,looking forward you continuous visit and please feel free to contact us if there is anything else we can do for you.Highly appreciated for your support ,thanks ~wish a nice day!”
"Terrible customer service. The size chart was incorrect for the jeans I ordered. They said I can't exchange just return, but only with USPS. The jeans are only $20 but shipping with USPS is $30. I asked if I can use Fedex like how they shipped to me, but they said no. So now I'm out $20 and a jeans that don't fit."
“Hi kimsjunk:
Please accept my terriouble sorry for the troubles you've experienced ,I feel so regret for that our product could not satisfy you ,so sorry for that there is no record about the order No."13710063452 "in our data base ,if the previous solution could not meet your requirement ,if there is anything else we can do for you ,would you please feedback your request to our customer service team through the page http://www.milanoo.com/help/Customer-Service-module-index.html ? the matter will be highly followed up by our customer service staffs ,we wish your kind understanding and support ,thanks very much ~”
"I made a purchase from Milanoo via payPal , I have to say I am astounded at the bad service they provide . They shipped my order to Dubai by mistake then told me they could not get it back because of excess tax , then offered my a 40% refund .
DO NOT ORDER FROM THIS COMPANY , THEY DO NOT CARE FOR THEIR CUSTOMERS
Your response is incorrect ... I have sent the screen shot of the Order Confirmation showing my full UK address .
UNBELIEVABLE ! I AM TIRED OF YOUR PETTY ARGUMENTS"
“Hi LucyBev:
I feel so sorry for the troubles you've experienced ,the case is being followed up by our customer service representive now ,the original destination of your order is United Arab Emirates ,so we deliveried this order to Dubai just as your order shows ,would you please check your inbox and reply us the screen shoot of the order confirmation ? we'll handle the case proberly based on the confirmation you provide and our full investigation ,please feel free to contact us if there is anything else we can do for you ,highly appreciated for your understanding and support ,looking forward your earlier response ~thanks!”
"I love the shoes that I got from Milanoo. They're good quality and they're very comfortable, too. Everything I've ordered from Milanoo has been similarly good in quality. They ship quickly, as well. I love that they have such a wide selection of super trendy and affordable items. My favourites are the shoes and the bags! I definitely recommend this site."
"Very nice dresses, as described. I will have to get some alterations, because the top part of each dress is way too long in the waist [and I am not short-waisted]."
“Hi whee-67:
Thanks a lot for shopping from milanoo and we're pretty regrettable for the dress could not meed your measurements very well ,we'll optimize the size chart and do more to satisfy our customers' requriement ,thanks so much for your pertinent comment ,highly appreciated~!”
"no you dont understand goodbye "
“Dear jules1008:
Many apology is for the troubles you've experienced ,as per the problem you mentioned ,because of your order with no return authorization,so it's hard for us to refund to you ,an RMA number is required for each return so that our Our RMA department could process the return in an effective way,deeply regret for that!Would you please have a check of this page http://www.milanoo.com/help/index-id-165.html to know more about our return policy ? if there is anything else we can do for you ,please do kind send your e-mail to our customer service team at the link http://www.milanoo.com/help/index.html ,each issue will be highly supported by them ,thanks a lot for your understanding ~wish a great day.
Dear jules1008 :
Regarding to the complaint you mentioned ,I feel so sorry for that your order could not be returned and refund due to the warranty days have run out. In addition ,our live chat person did leave you the correct e-mail address to feedback the problem according to your transcript record ,but we never receive an e-mail from you till 9/16.I feel so sorry for that your complaint is beyond our handling time ,it's hard for us to refund you .Your kind understanding is highly appreciated ~”
"I'm very satisfied of my shopping on milanoo... Shipping and prices are very nice and items was so similar to original (:
I suggest everyone who want to do a cosplay to buy it on Milanoo.com"
“Dear MarchettoHollow:
We're truly grateful for your kind support and positive reviews about us,I feel so glad for that this purchase could satisfy your requriement ,greatly appreciated ~! Would you step to our facebook page to join in our customer sharing contest at the link https://www.facebook.com/milanoo.us/app_158086484245654 as long as you share some wondful pics about you with the order No. ,each participant will get a coupon worth 30 dallors and the final draw could get more surprise ,sincerely looking forward your participation,many thanks and best regards for you ~,wish a great day ,thanks!”
"i ordered 6 pairs of shoes from milanoo around a month ago and they finally came last wednesday. as soon as i tried them on i emailed milanoo to let them know that i would be keeping 3 pairs and sending 3 pairs back (you only have 7 days to send the items back KMT). the reasons for me sending them back were: 1st pair just didn't suit my feet and the material looked very cheap, 2nd pair are too tight and hurt my feet and the 3rd pair are absolutely ugly, cheap looking and do not even have the red sole like it says on the milanoo.com website (i definitely should NOT have to pay to send these ones back as it is false advertising!!). anyway milanoo replied to this email the following day (thursday) asking me lots of annoying questions which i replied to and they then sent me the RMA number (apparently you cannot return their crappy products to them unless they provide this number) BUT the didn't send me the return address!!!! i have emailed them numerous times to get their return address, as time is running out, but they have sometimes replied but then have just ignored my request for the address - the last time they replied was on saturday (its tuesday now) and i only have til tomorrow to send them back! i am so angry tbh, i don't even normally write reviews, however, i think i am being scammed by milanoo because they are making it hard for me to send my order back on time (i have stated this on my emails to them).
btw i emailed them yesterday from a different email address and they replied but they still havent replied to my account email address since saturday!! i'd say that they are definitely moving dodgy... o and the 3 pairs of shoes that i am keeping are just ok and nothing special so DO NOT ORDER FROM MILANOO !
i wish i had used my common sense and read the reviews before purchasing from this dodgy company, do not make the same mistake as me. http://www.facebook.com/pages/Milanoo-is-a-Scam/139599899451151 "
“Dear NahBlud,
I feel so terrible sorry for the troubles you've experienced ,as these questions you feedback,please accept my sincerest apology for any inconvenience we brought to you.The return address and more information about our return policy was included in the attachment we've e-mailed to you at 2012-9-8 PM1:55 ,would you kindly note that ? The specialist person who in charge of the issue was on holiday in the next two days ,so she didn't reply your next e-mails timely ,deeply sorry for that .she has send a new e-mail to you this morning (Sep 12th),please do kindly check it and we're looking forward your further reply .
Thanks so much for giving me this chance to assist you ,any other questions ,please feel free to contact me ?greatly thanks for your support~~”
"Package arrived during a very busy time. Then we were out of town. When I returned, I tried on shoes and hoped to have them tailored, as the straps are not right and buckle out instead of laying flat on my foot. Tailor said can't be done with the rhinestones, but I can't return them, either - 7 days is NOT LONG ENOUGH!!"
“Hi meri_bill.
My sincerest apology is for any troubles we've caused you ,as per the inconvenience you're experienced ,would you please send an e-mail to our customer service staffs with the item image and the order No. via the page http://www.milanoo.com/help/Customer-Service-module-index.html so the issue could be high supported by us asap?please do kindly count on us ,we'll handle the problem fairly based on your image and our full investigation ~,many thanks and best regards for you !
Thanks so much for your understanding and support .”
"service was fast and shipping came fast too :) i'm happy with my products i ordered and will definetly shop at milanoo soon :)"
“Hi Elvucosplay,
Thanks so much for your kind purchase from milanoo and share your experience with us ,here is a contest launched on our facebook page now at the link https://www.facebook.com/milanoo.us/app_158086484245654 ,I sincerest invite you join in us ,each participant will receive a coupon for $30 ,more surprise is waiting for you !Sincerest looking forward your participation ~,thanks so much for your support ,wish a nice day~”
"I was very pleased with my experience with Milanoo. I was a little leary of ordering my wedding dress online and it arrived sooner than I expected. Unfortunately, I had an issue with the dress and I had to return it. I contacted Milanoo on the 6th day of the 7th day return policy and the customer service rep was very helpful in resolving my issue as well as advising me how to resolve my dispute. I just received my replacement dress and I am estatic. Especially since it is no longer available on line. Thank You for your speedy customer service and attention to your customers."
“Hi rrsanford2,
Thanks so much for your positive review about us ,greatly appreciated ~!I sincerest recommend this contest for you to get a coupon code $30 at the link https://www.facebook.com/milanoo.us/app_158086484245654.
Thanks so much for your support ~,best regards!”
"I received my shoes and I love them so much"
“Dear tiffany_brucep,
Thanks so much for shopping from milanoo and sharing your experience with us ,here is a "customer sharing contest "launched on our FB page at the link https://www.facebook.com/milanoo.us/app_158086484245654 ,would you please share some pics on our facebook page then to be the big winner ,thanks a lot ~”
A rep from Milanoo, milan2011, has responded:
“Dear RUTLEDGECONNIE :
Please accept my sincerest apology for the troubles you've experienced ,if the previous solution could not meet your request ,would you please inform me the order No.so that I could figurt out further information about the case ?Looking forward your earlier reply and your understanding is highly appreciated ,thanks so much !
Sincerely!
Best regards for you.”