"You said that the goods would arrive around the 20th. I went to California for a week ending in the 21st. I called Federal Express and they said I had two days to claim the package or it would be destroyed as per your instructions. There is no way I can be in Tallahassee tomorrow. I called a Fed Ex store near me and he said to instruct Fed Ex to send it there and a friend can pick it up with the tracking number. Otherwise it will be destroyed."
"I have liked the products I ordered, but I had a few issues with my most recent order, when a zipper on a skirt I bought didn't work quite right."
"The items I purchased arrived quicker then expected. The shirts do run smaller then expected, but they fit. They say one size, but if you wear a size bigger then small or medium, the items would not have fit. Overall I am pleased with my pruchased. "
"So far I'm having a terrible experience with Milanoo. I've ordered some bridesmaid dresses for my wife and her sisters. I was expecting the items to arrive in two weeks. The items will take 4 weeks to deliver. That's too long. I can't log on their site to cancel the order. I tried resetting my password and no emails from them. Nothing. This is very frustrating. Milanoo doesn't have a US phone number and I can't dial international. I can't reach Milanoo. Contact me if you see this.
Update: Finally got in contact with Milanoo customer service via phone. The CS was very helpful. Milanoo agreed to refund 70% of the purchase and the full shipping fee. I still can't log on to the site nor did I ever receive an email response for resetting my password. "
“HI paulrr,
I feel pretty regret for the arrival time of the dresses could not meet your expectations ,the arrival time including the shipping time plus the tailoring time together for each item on our page ,as per your requirement ,due to the dresses are already being processed ,if you'd like cancel your order now ,we'll buckle 30% of the item amount for our material fee ,is that fine with you ?please do kindly reply this e-mail to our customer service representives via the page http://www.milanoo.com/help/Customer-Service-module-index.html ,Your kind understanding and support is deeply appreciated !
Thanks so much for giving me this opportunity to assist you ~
Best regards.”
"Just got an update from milanoo saying that because I wore the shoes only 2 times in my life and the heel broke the 2nd time I'm not entitled to a refund. For me it wasn't even about a refund all that matters is that I get the message out on their poor quality of shoes so no other paying customer makes the same dumb mistake I did :)"
“Hi Scottsandra.
I feel so deeply regret for the shoes quality could not meet your expectations ,as per the questions you've faced ,would you please take some pics of the shoes then feedback it to our customer service authorities via the page" http://www.milanoo.com/help/Customer-Service-module-index.html"? we'll make a full investigation and reply you within 12 hours once we received your e-mail .Your kind understanding is highly appreciated~
Many thanks and best regards for you!
I feel so sorry for that as the two reasons we could not accept the matter this time due to it has past almost one month since you received the shoes and you've worn it twice before ,but I've conveyed your kind feedback to our manufacturer and the our quality inspect team ,we'll keep much close eyes to the next orders and monitor the quality strictly .Greatly appreciated for your kind feedback ,it's very important to us ,Thanks very much !wish a nice day ~^_^”
"YES I RECEIVED MY ORDER IN PROMPT TIME THE DRESS WAS LOVELY BUT WAS TO SMALL O I HAVE C ONTACTED YOU AND REQUESTED A FORWARDENING ADDRESS TO SEND IT BACK FOR A REFUND AND THE REPLY WAS PROMP HAS I HAVE HAD A FEW DRESSES FROM YOU AND ALL BEEN GOO"
"The skirt I received is not ugly, but was not what I had expected it to be. It differs slightly from the picture on the site and the material it is made out of seems plastic-y, and I am embarrassed to wear it to school. I was disappointed with my purchase, especially after how much I had paid for the skirt and how excited I had been to get it."
“Hi meridam .
Please accept my sincerest apology for the inconvenience we've caused you ,would you please inform us your order No. to our customer service team through the link http://www.milanoo.com/help/Customer-Service-module-index.html so we could figure out the specific reason then handle the case in an effective way and offer you a fair result .Hoping could hear you back very soon ~
Thanks so much for giving me this opportunity to assist you!
Best regards”
"Well i was satisfied with the dress even though i cann't fit the dress. I should have taken my measurement and not go according to the size chart. Shipping the package back would cost me more money that i didn't have so i kept it."
"The material used to make the dresses isn't really good quality. Also, the dresses I've ordered doesn't match the ones in the picture displays. The actual coloring is way off."
“Hi pinkcarnation081,
If the dress you purchased from milanoo could not meet your expectations very well ,please accept my sincerest regret for the inconvenience we've caused you ,may I know the order No. and get some pics you received so we could conduct a full investigation and come up with the specific problems of the dress then deal with the matter fairly?please do kindly feedback the case to our customer service team via the page "http://www.milanoo.com/help/Customer-Service-module-index.html "
Many thanks and best regards for you .
Looking forward your kind response ~^_^”
"my experience was great with milanoo, the parcel got on time to me and all the clothes were exactly the ones i selected in the pictures, there is only one request as im interested in more shopping i would want u guys to mention "Gift" on the parcel as here in Pakistan they charge too much custom on it if there isnt mentioned anything like the custom costed me same as the clothes i purchased and the shipment was separate
please consider it thank you! rest all was good!
regards"
"Great thank you.Arrived within the specified time. My daughter loves Sakura so she was delighted to get the cosplay outfit. We will definately be shopping here again. I was worried it would be dodgy ordering from so far away, but it was good."
"I am not so happy with the seize of the shoes. Even though I order the same size it differs per delivery and model. Sometimes too small and sometimes to big."
“Hi rosalie_kok,
I feel so terrible sorry for the troubles we've inconvenienced you ,May I have the order No.you received then I will convey your message to our releveant colleagues then figure out the specific reason about the differ between the 2 pair of shoes .
Many thanks and best regards for you~”
"Very disappointed! The dresses I ordered did not look like the picture! The dress I received had silver sequences on it, whereas the picture did not. It was supposed to be lace but instead of like the picture being lave it has flower pattern on it!! I ordered these for my bridesmaids for my wedding and I have no time to order anything else!! "
“Hi Kdawn330.
At the first of all ,I humbly apologize for our product could not meet your expections ,would you please take some pictures of the dress you received then mail it to us with the order No. to our customer service colleagues through the page http://www.milanoo.com/help/Customer-Service-module-index.html so we could make further investigation then reply you very soon ,your kind understanding is highly appreciated ~!
Thanks a lot,wish a great day ~”
"Perfect! Costumes are great, manufacturing time respected and delivered on time..."
"Easy to Deal with, will Shop Again."
A rep from Milanoo, milan2011, has responded:
“Hi dehurlbut,
Thanks so much for your purchase from milanoo,I feel so regret for the inconvenience you've experienced ,if you have no enough time to pick it up by yourself ,it's a great idea to ask your friend to pick it up with the tracking No.instead of you .if you need further assistance we can do for you ,please feel free to contact us ^_^
Wish a great happy day~!”