"Im very satisfied with your products. Looks really nice and the qualitty is really good. "
"Great. As I am able to compare it with another e-shops (Asos, Topshop, Mango, Forever21..) Milanoo is on the top. Web support is user friendly, customer service regarding the order status info is good. The only minus are international delivery prices..:( And the product portfolio is really unique! :) I have no compliance. Thank you."
"I love the dress! I love the quality and the material. I'm thrilled with the shipment time and I fully intend to order from Milanoo again!"
"It was a good deal from the beginning and they shipped my item quite fast; but the worse thing about it was the custom taxes which i didn't have to worry before when i ordered from other online shops. the fees that i had to pay the delivery man almost totaled the same amount that i had to pay milanoo for their products. buying the discounted deals were defeated by the extra excess of delivery surcharge. what a disappointment."
"I ordered something expecting it to arrive by next Friday that's why I paid extra to rush my order . If I would have known it takes 12 days just for the processing and 17 days total I would have never ordered in the first place ! Please tell me how I cancel my order
en-uk_120728071213_548 thanks !! I never received an email my email is ****@**** thanks !"
“Hi Candaceshanique,
I feel so sorry for that our service couldn't meet your expectations this time .Sincerely hope we could serve you better for your next order .According to our system record shows ,we've concered your requirement and have stayed your order temporary . our specialist person who in charge of the case has sent an e-mail to you on July 28,would you kindly read it and reply us asap . .Greatly thanks for your support and understanding ~!
Thanks so much for giving me this oppournity to assist you !`
Best regards .”
"I placed my order on the 4th, then it was processed and shipped on the 9th - it arrived today, the 12th... it only took 8 days to arrive with expedited shipping, earlier than I expected
I'm really, really happy with everything - I was really hesitant to buy it at first because I was unsure of the size - I'm usually a small but all my measurements added up to medium, so I bought medium and it's the perfect size. the skirt is a great length and the material is nice
Definitely worth the money"
"This is the 2nd time from Milanoo The first time I ordered was last year for a couple key chains and waited fro a month they never updated my tracking information till i had to ask them. And this time around i asked them and operantly my order got moved to a different factory and a few more days to process. Why didn't they tell me it got move of would take even longer?
"
“Hi BLAZESPIKER,
Please accept my sincerest apology for the inconvenience we've caused you ,would you kindly infrom us the order No.of for your 2nd time purchase.This page "http://www.milanoo.com/help/Customer-Service-module-index.html" will be helpful for you to feedback the issue to our customer service representive so they could investigate it and handle the matter asap .Greatly thanks and best regards~!
Thanks so much for giving me this opportunity to assist you~!
Sincerely!”
"Recieved my order at a timely manner and pleased with my orders loved the dresses and the shoes."
"Dress is lovely,a little worried about the stitching staying together in some spots,but overall am happy with the dress. My order before this also...very happy with the dresses"
"We had a great experience using Milanoo. I was nervous that the dress was not going to be of good quality but it is beautiful. The dress was delivered weeks before it was scheduled to arrived. I also priced the same dress at other companies and Milanno's price was literally half the price. We will use this company again."
"I love milanoo! Their clothe quality is extremely good and the shipping is also fast! You may expect something to come in 3 weeks, but it actually comes in 2 weeks. I love milanoo! I hope you do too!"
"i ordered several items n was so amazed at ur guys stuff but then i got an email confirmation that my shipment would arrive a month later when i paid 31 something dollars for shipping n handling to receive it in 7 - 9 days !! im so upset i feel i got ripped off i really hope this is a misunderstanding im from the united staes ive beeen trying to call u guys n no answer ! how can i cancel my order cuz i have no response from milanoo n i cant even reply to there email ???
so what r ur hors to call n how can i call from united states how do i dial it
"
“Hi marla1985,
Please accept my sincerest apology for any inconvenience or troubles we've caused you ,I'm so regret for that the arrival time of the items could not meet your expectations .I've transfferred the matter to our customer service colleagues so they could handle it and give you professional advice via e-mail asap.We've provided full service customer support by two ways to serve our clients better . First ,please contact us by the phone No. (00)86-28-655-541-91.Second,would you please e-mail us through our customer service page http://www.milanoo.com/help/Customer-Service-module-index.html,we are always be here for you .
Thanks so much for giving me this chance to assist you~!with best regards !”
"I purchased a large just in case but it was still a little tight. I normally wear a small. As for the item, it was very nice!"
“Hi trn092002 ,
I feel so sorry for that our product couldn't meet your expectations ,If you need further assistance about the issue ,our customer service representives are alaways be here for you ,please feel free to contact us by (00)86-28-655-541-91 or e-mail us through the page http://www.milanoo.com/help/Customer-Service-module-index.html.Your understanding is highly appreciated!
Thanks so much for giving me this opportunity to serve you!
Sincerely”
"I dont like my dress whatsoever!
The dress does not match the image i chose.
What do i need to do to get a refund and my money back?
Thanks Caitlin"
“Hi caitlinnot:
I feel so sorry for the troubles we've caused you ,please accept my sincerest apology for it .About this matter ,I've informed our customer service colleague contact you via your registered e-mail directly ,would you please check your e-mail and reply her directly.Your understanding is highly appreciated!
Thanks so much for giving me this chance to assist you !
Sincerely~!”
"the dress fit perfect.only thing i've gotta do is go get it steamed an pressed a lil crinkled other than that everything was perfect.only took a month to get my dress which i was very happy about.came a week earlier than expected."
A rep from Milanoo, milan2011, has responded:
“Hi cherrybumm .
Please accept my sincerest apology for the inconvenience and troubles we've caused you ,I feel so regret that this service could not meet your expectations .I've transferred the matter to our relevant colleagues and will improve our service in future ,sincerely looking forward we could serve you better at next time .Your purchase and support is highly appreciated to us ~.Many thanks and best regards .Have a nice day!
Sincerely.”