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1/5

2012-07-21

"I am very upset with Milanoo. I have been attempting to dispute the order since I recieved it. The order was no where near the size that I ordered. The chart they provided suggested that I needed a size 13 (I am usually a 10). The dress was not consistent with the size chart and was still very small. I have been working with them to try to get this issue resolved and to return the dress to no avail. "


Rep reply posted 2012-07-23
A rep from Milanoo, milan2011, has responded:

“Hi lucywronski2004:
I feel so sorry for that our product couldn't meet your expectations ,once we conduct a full investigation and figure out the specific problem of your order ,we'll reply you asap .would you please do kindly patient waiting .Greatly thanks for your understanding!
Sincerely
Many thanks and best regards!”


5/5

2012-07-21

"The petticoat that came with the areas is perfectly useless, but the dress is just as cute as the picture and that's really what you're buying. "

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5/5

2012-07-20

"I'm very satisfied!
The delivery was very quick and the quality of the clothings is superb. I definietly recommend you Milanoo.com service. 5/5
"

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5/5

2012-07-17

"Excellent quality, shipping didnt take long at all, great!"

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5/5

2012-07-17

"Very Hand to get through to customer service! I need to return something. Still haven't heard back. One dress was different then description. Having said that the other dresses were beautiful. I loved them."

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Rep reply posted 2012-07-18
A rep from Milanoo, milan2011, has responded:

“Hi moon2be,
Sincerely sorry for the inconvenience we've caused you.Would you please feedback the issue to our customer service through the page http://www.milanoo.com/help/Customer-Service-module-index.html ,they will reply you via e-mail directly within 12 hours in all days ,Your understanding and cooperation is highly appreciated!
Sincerely?
Many thanks and best regards!”


5/5

2012-07-17

"I received the dress today. Looks nice but wrinkled. How do you recommend I take the wrinkles out? And what kind of petticoat should be used the dress looks to flat?"

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Rep reply posted 2012-07-18
A rep from Milanoo, milan2011, has responded:

“Hi melgonz,
Thanks so much for your purchase.Would you please feedback the problems to our customer service colleagues with your order No.through the page" http://www.milanoo.com/help/Customer-Service-module-index.html",they will reply you more professional suggstion via e-mail directly.
Thanks so much for giving me this chance to assist you~!”


2/5

2012-07-16

"Hi

Thanks for the dress however it does not really look like dress i ordered in picture the material is heavy and not like the one shown in picture, dont think dress is a true likeness. would not order dress again. Wedding dress looks cheap will have to bling it up myself

Quick delivery however
"


Rep reply posted 2012-07-17
A rep from Milanoo, milan2011, has responded:

“Hi deea_gees:
I feel so deeply sorry for that our product could not meet your expectations .Please accept my sincerest thanks for your suggestions to us ,we'll improve our product and pay much attention to the quality and colors of the dress.if you need further assistance ,our customer service are always be here for you ,please feedback your needs through the page http://www.milanoo.com/help/Customer-Service-module-index.html,we'll handle it within 12 hours in all days,Many thanks and best regards!
Sincerely!Have a nice day!”


2/5

2012-07-15

"I ordered a green skirt, and the skirt that came was black. Not happy."

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Rep reply posted 2012-07-18
A rep from Milanoo, milan2011, has responded:

“Hi dabi :
Deeply sorry for the inconvenience we've caused you ,as your questions, I've checked out the skirt you ordered is similar as black ,sincerely sorry for that the item could not meet your expecations ,we'll improve our product in future .looking forward we could serve you better at next time.
Many thanks and best regards for you!
Sincerely!wish a nice day!”


1/5

2012-07-14

"Iam very disappointed with my bathroom accessories i brought from your website, you described it as stone resin. and it wasnt it was made from some kind of clay or something. And it is hand painted that looks crap i payed 43 pounds for it all in all when i could of gone to asda and payed a quarter of that money for a much better one. i wouldnt advise anyone to bhy anything from your website."


Rep reply posted 2012-07-16
A rep from Milanoo, milan2011, has responded:

“Hi lolamitzy:
I feel so deeply sorry for our product couldn't meet your expecations ,we've provided full-service customer support to our esteemed clients ,If It's convenient for you ,would you please feed back the issue to our customer service colleague through the page "http://www.milanoo.com/help/Customer-Service-module-index.html "with the item pictures and the order No.you received so we could conduct a full investigation and resolve it in an effective way to meet your needs.Your supporting and understanding is highly appreciated ~~!
Greatly thanks and best regards for you !
Sincerely!”


1/5

2012-07-13

"Ordered a pair of shoes from milanoo shop,thinking they were Italian made.But shoes came from China,which was surprising to me.Had I known they would come from China,I wouldnt have ordered them in the first place.This I feel is cheating...receiving Chinese make shoes when you expect them to bee Italian."

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Rep reply posted 2012-07-13
A rep from Milanoo, milan2011, has responded:

“Hi btkiyan;
I feel so terrible sorry for the confusing we've caused you .We're located in China and always strive to provide customer with high quality products at a competitive price and respect their need. we care about every purchase and order ,customer's satisfaction is the most important motivation to us .I sincerely hope you could click here "http://www.milanoo.com/help/index-id-41.html"to know more information about us if it's convenient for you .If you catch some problems or need further assistance about the shoes you've received ,please feel free to contact our customer service through the page "http://www.milanoo.com/help/Customer-Service-module-index.html",we'll reply you within 12 hours in all days.Your supporting and purchase is highly appreciated !wish a great nice day!
Many thanks and best regards for you !
Sincerely~!”


5/5

2012-07-12

"I love how fast my dress came"

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5/5

2012-07-12

"Product quality exceeded my expectations and Milanoo was able to get it to me early... just in time for Canada Day as I was hoping! Perfect! Thanks!!!!

Was not expecting to have to pay duties on importing to Canada, some other sites include duties in their shipping costs, so it was a bit more expensive than I imagined, but overall, great company!
"

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5/5

2012-07-12

"Bought the product for my daughter. She said it was authentic looking (coplay outfit) and "Super Cute". The fact that we were able to order customize tailored sizing (she's tiny and hard to shop for) and the fact that Milanoo delivered it ahead of schedule was great!! This was shipped from China to Texas, USA too. The log-in via ipad was a problem though, but after emailing them, they were quick to investigate and work on the issue causing log-in problems from ipads. Will definitely order from Milanoo again in the future and recommend them to others. Wish there was a state side business setup here in the Dallas Texas area. :)"

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5/5

2012-07-11

"I don't review often, but in this case Milanoo really deserve it. Customer service answered within hours, our shipment was given priority (we had paid for express delivery though, but still felt we got better service), and the package was delivered by DHL ahead of time. The only downside was that the fabric was very thin and ripped easily (but we gave it some hard battle damage at a party), and the zipper broke easily. Thumbs up for cool designs, great service and a good shopping experience. We have already used the site again."

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5/5

2012-07-10

"Fit Great! Great price, good quality! "

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