"Very strange transaction I have ever done on line. Why does it take so long to receive a small package? 99% of my on line orders were delivered within 7 days. Milanoo take 3 weeks.
I am not sure if I will order anything again.
"
"I love the dress and I think that milanoo is a great website to order stuff from."
"Hi
I had a great experience with my grand-daughters dress. The quality was very good and it was painless to order from your company. I appreciate the tracking information the expected delivery date etc. So far a good experience.
Vickie
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"My dresses were gorgeous, and well worth the time and money, but both bathing suits fit much smaller than expected, so beware before placing your order. I received my order in less then a month, which was slightly quicker than I expected, so I was very pleased about that!
I'll definitely be shopping here in the future! "
"Great service, fast shipping. And I love the items that I bought. The size is perfect on me.. I will definitely buy again from your website.
Thank you for your business.
Elizabeth"
"This was my first purchase with milanoo. Initially I had a bit of trouble with tracking the delivery of my dress, but customer service resolved this matter very quickly and my dress arrived sooner than it was expected to. I tried on my dress and it fit me perfectly. Overall, I was very pleased."
"I am very happy with the dresses that I received from Milanoo. One of my bridesmaids ordered her dress seperately and the colors matched exactly dispite being from different dye lots. The dresses came in the alloted time frame even with being made to the girls' custom measurements!"
"The good part:
contrary to all the bad reviews, i went ahead and ordered a red sole with my 6 bridesmaid dresses from milanoo cos i couldn't resist, glad i did, the package was delivered 2weeks before the promised date, the package intact, the shoe looks great, the dresses are very impressive, neatly sewn and the quality of the material is great (they did not pay me to write this)
the almost bad part:
if you re ordering dresses from milanoo, please order a size or two sizes up, the dresses are somewhat tight but its a good thing the sewing allowance is one inch, it was easy for me to adjust the waist and. dont make the same mistake
General Advice
when in doubt, use paypal for your payment. make sure your orders are specific to avoid returns, they ship from china and there's no guarantee you will get your stuffs back when you want them.
"
"I am satisfied with the products that I bought. They try to answers questions by online methods but I believe that their method of responding to clients could be improved or they should let clients know that communicationg through facebook is their most effective method."
"Everything is exactly what I expected... GREAT. However, delivery was much quicker than I had anticipated.
I am a very satisfied customer :)"
"I placed my order on May 24 and my estimated delivery date is July 2nd. It has been two weeks so i will have to wait and see. I have ordered items from different overseas company and the delivery didn't take as long."
“Dear tracee8,
Please accept our sincerest apology for any trouble or inconvenience we have caused you. We will contact you via email for the update
Thank you for giving us the opportunity to assist you.
Sincerely
Milanoo”
"None of the clothes that they said one size fits all fit. I orderd 3 skirts and 5 dresses. One skirt is the wrong .one. I dont want to have to spend 40 dollars to send them back because I read the last couple of feed backs and they said that they never got there money back. Im not about to throw away 40 dollars and rthen not get my 127 back.very disapointed"
“HI ttrask46
We are so sorry that our service did not meet your expectations. Could you mind tell us your order number and e-mail address so we could reviewing the information conducting a full investigation in order to resolve this matter fairly.”
"Absolutely horrible workmanship and they used the cheapest material. I was and still am completely dissatisfied with the pageant dress that is completely useless. It cant even be used for dress up for my daughters because of the way its made. I am in the process of doing a return and I will definately write a review about that process too!!"
“Hi krystal36207:
Deeply terrible sorry for the inconvenience we have caused you .We will contact you via email for the update
Thank you for giving us the opportunity to assist you.”
"Great. I am a repeat customer and I will be back."
"Just hope you don't have to try to return anything ... We THOUGHT items shipped from the UK NOT CHINA !! Dress $125 .. Return shipping anywhere from $60 - $200. And NO I'm not exaggerating ! They did offer $10 or $30 Milanoo credit to keep it but like I want to order something else?"
“Hi creative_books:
We are so sorry that our service and return/exchange policy did not meet your expectations,we sincerely hope you could use the Milanoo creditti to enjoy a better service for the next order If you would like to.
sincerely!
Milanoo customer service”
A rep from Milanoo, milan2011, has responded:
“HI calching
We are so sorry that our service did not meet your expectations,To meeting different customers requirements ,we supply the processing time for our products,so it will take a longer time to prepare and ship it.We will improve our service in future .Sincerely appreciate for your supporting to Milanoo!”