"I received a defective item. I am having trouble getting them online for f/u. There was a hole in the veil i bought, and there was some missed stitching on the tail of the dress."
"Quick service great price"
"Past I have been very satisfied currently I'm really unhappy I have not received my order and I was told it was delievered on the 4th but I did not receive it."
“Hi dtmdiva,
We are so sorry that our service did not meet your expectations. Could you mind tell us your order number so we could reviewing the information conducting a full investigation in order to resolve this matter fairly.
Thank you for giving us the opportunity to assist you.
Sincerely,
Milanoo”
"Hi Milanoo,
GREAT Shopping experience, FANTASTIC time delivery & AMAZING up to date progress of order considering it was an oversea's order.
WELL DONE !!!
Regards
S. Nahar (Bedford) "
"Overall it was an ok experience, somethings were really good for the price I payed, while somethings were just okay. The shipping was in time,however there was no way to track the shipment."
"Very Good, I received everything i ordered. The time was shorter so i was surprised. The prices are good and the quality too."
"My service and items were very nice. The products were shipped quickly and everything came in very good quality. Thanks for the great service!"
"i purchased my necklace sets for my bridesmaids for milanoo.com last month and i still have not reicieve them and i need them to arrive by next week bc that is my wedding!! And i paid for the fast shipping.. I hope this website isnt a scam."
“Dear smj001,
We are sincerely sorry for the inconvenience you have experienced.The order will send to you soon ,we will send the tracking number to you soon later .We wish for your kindly understanding and support.
Thank you for giving us the opportunity to assist you.
Sincerely,
Milanoo”
"I will definitely use them again!"
"Milanoo was easy to deal with on the website. There is a good selection and the response to my order was quick. I will be ordering more items. "
"I wasn't very please with the products at all. I wasted my money. The product looked good on the catalog but not physically. I want my money back. The delivery was terrible due that the delivery man left it to my neighbor that I didn't get along with and that was another disaster. I never authorized for someone to accept my packages. "
“We are so sorry that our service did not meet your expectations. Could you mind tell us your order number so we could reviewing the information conducting a full investigation in order to resolve this matter fairly.
Thank you for giving us the opportunity to assist you.
Sincerely,
Milanoo”
"i just waiting for my shoes to comment it was very satisfied tx to you"
"I ordered a 2-piece tankini swimsuit from Milanoo. I received the correct style, BUT the tankini top had been sewn together to the bottoms. YUCK! It looked terrible. Even the packing slip said it was supposed to be 2-piece. As if that wasn't bad enough, at about the shoulder blade area on the swimsuit top it had been sewn incorrectly so a 31/2 inch section of the fabric was OVERLAPPED ON AN ANGLE (as it had obviously gotten caught in the sewing machine that way). Customer service said, "oh, maybe you can fix it". Yeah right!! I finally got a refund for the suit, but I'm out over twenty bucks for shipping (I really can't believe the shipping for just one suit would have been that much). Quality control anyone??!!"
“Please accept our sincerest apology for any trouble or inconvenience we have caused you.We are very sorry that our service could not meet your expectation now , We will keep working to offer better products and service in future .
Best wishes”
"This site is amazing, honestly I don't know what I would've done without it"
"I am so unhappy with my dress I purchase. It just came in today June 6, 2012. The lining was torn, was not cut even, holes, and the quality of the material was cheap. I am sending the dress back and will love to get my money back. "
“Please accept our sincerest apology for any trouble or inconvenience we have caused you. We will contact you via email for the update
Thank you for giving us the opportunity to assist you.
Sincerely
Milannoo”
A rep from Milanoo, milan2011, has responded:
“Dear carolmarin22:
We feel terrible sorry for the inconvenice we have caused you .If it's convenient ,Could you mind tell us your order number so we could reviewing the information conducting a full investigation in order to resolve this matter fairly. We wish for your kindly understanding and support.Thank you for giving us the opportunity to assist you.
Sincerely”