"I was highly dissappointed for two reasons. 1. The shipment took forever to get to me! Nothing in the site advises that the shoes are shipped direct from China so I expected the shoes within 7 to 10 days as most companys offer for shipping. 2. The shoe are not the actual size stated. The size 8s are 7.5 and the size 6 was actuall ya 5. The site does not advise the shoes are not true to size by American standards. I had to dissppoint two (2!) customers because I could not fulfill their custom hand painted shoes by the deadline they gave. This looks bad on my company and may have lost further sales. I had to refund both customers until such time as I can offer them true to size shoes. Very, very dissappointed!!! Sharlene Plescia, Struttin' Your Stuff Shoe Designs"

"I would like to cancel my order on my naruto shoes and get a refun please! Because as stated before they will not be here on time for my comic con! :( They told me they would be here late after i bought the product! I need it for the 25th! and milanoo has not sent me a tracking number for the package yet! so i would like to cancel please unless they can send it by the 25th of may"

"EN EL COMIENZO ESTABA DISGUSTADA CON LA COMPANIA PPERO SE ESTAN TOMANDO EL TIEMPO EN AYUDARME A TENER EL TRAJE QUE MI HIJA QUIERE A TIEMPO Y ESO DICE MUCHO DE ELLOS. GRACIAS

N THE BEGINNING WAS UPSET WITH THE COMPANY MOREOVER ARE TAKING THE TIME TO HELP ME TO HAVE THE DRESS THAT MY DAUGHTER WANTS TO TIME AND THAT SAYS A LOT ABOUT THEM. THANKS MILANOO"

"still have not gotten the shoes"

"I have ordered 3 items from Milanoo.One of them was a wedding dress and I have requested to cancel my wedding dress order due to change of my wedding date.Milanoo has sent a kind message to me and directly cancelled my order without delay or any delay.I had a few questions during and before my orders,they all replied accordingly.I thought that Milanoo knows me:) Because they were friendly and sweat at all time..I always trust you..thanks.."

"I was very pleased with my overall experience. The product's quality was higher than I expected, and the delivery time was very quick. However, some more information offered on the products would have been desirable (such as length of skirt on dresses.) "

"Customer service was not too great, although I always received a prompt response it was poorly worded and too general in regards to my problems. The website stated the dress would be delivered within 30 days, after 30 days the dress wasn't even mailed out much less finished sewing. I received a response within just a few hours that the dress would be shipped out express in just a few days. After 10 more days of waiting the dress was finally shipped out regular mail with fedex. We received the dress after 5 more days. The dress was okay, nothing too brag about. The sewing was alright but definately not professional, some seams where unfinished. It also was too big. I measured my daughter and according to the milanoo website size chart she is a perfect size 8. So we didn't pay for the custom sizing, after all, custom sizing is really only possible if she tries the dress on between sewing for fit. Good thing I can sew some and I was able to fix the fit. I would not purchase another dress from milanoo. Just too much of a hassle, but you get what you pay for. Hard to find a nice prom dress here for under $100."

"It's really great. Only minor problems about the shipping address but good customer service and respond timely and well. "

"Milanoo offers many beautiful dresses but the time between ordering and delivery is much too long. There is no guarantee order will arrive when needed."

"I ordered my prom dress from Milanoo, and the zipper was broken. I tried contacting them about a refund for weeks, and still no avail. I am only a poor highschool student, who now has no prom dress. I am noooooottttt happpy :("

"Shoes and lingerie ordered, products arrived quickly but were ALL the incorrect size. Sizes were ordered according to the advertised Milanoo.com size charts.
Milanoo.com policy states that a FULL REFUND (including shipping fee] will be given if items [non-custom] for items that are more than 3cm difference.
The shoes were 2 sizes too large, more than 3cm, and the lingerie is over 10cm too small.
I have a chain of 9 emails to their Refund/Return office where they keep telling me to take photos of myself in the lingerie - nipple to nipple - to show where the items do not fit. This is more than inappropriate!
They refuse to answer about the over-sized shoes.
MILANOO.COM refuse to apply their OWN refund/return policy to which I am LEGALLY entitled.
I DO NOT RECOMMEND MILANOO.COM"

"My order from milanoo came way before I expected it to. My dress is perfect. It fits and I am very happy and satisfied. My order was so great that milanoo will most likely have a long time customer. "

"TERRIBLE SERVICE. Ordered my dress on March 24, 2012 and was supposed to be here on April 20, 2012. I contacted them and they told me that my dress would be in by May 2, 2012 (yesterday) and I looked online and it is still in-transit in Korea. My prom is tomorrow & I have no dress. I am very disappointed with the service."

"I was a bit nervous ordering an evening dress online but I had great service all the way through this process and when the dress arrived: it was stunning. I would shop here again and a few friends were watching my process nervously from the sidelines and are now convinced themselves. "

"I order a dress a month a go for my daughter's prom still no info the website says to login to your account to view/track order but no info about my order is available after trying to log in about five times my credit was charged the same day i ordered and now you can't even contact anybody to get some info horrible website i am so dissappointed prom is a week away."