"I ordered a pair of shoes, no. 37. I wear 37,5, and there were no 37,5 or 38 shoes available. Later on my size appeared as available on the site. I wrote you and asked you to switch the shoes, but I got no answer. I received the shoes today. Surprise! They're number 36! 36! No way I can fit into those! I paid 32 euros for the shoes and 36 euro for transport and taxes. It will be cheaper just to throw them away than to send it back. 66 euro for a pair of shoes that doesn't fit me. What can I say, money well spent!"
"The service was pretty good, however I wish I would've known how the dress was before purchase. The dress I bought had bows and beads on it, however, I did not realize these were going to be safety pinned on. While the dress is very cute, the rather obvious safety pins makes it look a bit tacky."
"I think that milanoo was the easiest site I have ever used online. It was simple, had no problems and was easy to buy my stuff. It has a lot of different merchandise to choose from and really reasonable prices and I love the daily deals. The only thing I would say I didnt like is how long it takes to recieve my orders. I would most definitely use it again."
"The suit was to small, every thing was correct except the height, I measured my body as instructed and they still managed to get the height off by nearly a foot. "
“Dear valued customer,
Thank you for purchase on Milanoo.
We are sorry to head the suit not fit for you , we could like to help if you could leave the order number ,we will contact you to see if you could like to return for refund .
We could be contacted through http://www.milanoo.com/help/Customer-Service-module-index.html .
we wish for your kindly understanding and support.
Best wishes”
"Very pleased. Great deal on beautiful dress. Will but from again."
"Super fast with expedited shipping which was only $2 bucks more. Though the cut on one dress was a little frumpy for my taste... and the other seemed like the fabric wasn't cut or sewn properly (didn't drape properly like there was excess in the bodice area. Honestly though, I can't complain. For the price, the "frumpy" one still fits well and the other can have the top cut off and turned into a skirt and it's still cheaper than most places. I really did like the fabric they used, and like I said, it was super fast. I still intended to order in the future, but I will be careful to look the design over for my personal tastes to be sure I'm more satisfied in the future."
"Excellent service and attention to detail. Myself and my cast are thrilled with the corsets."
"Good communication and products as described. Would buy from them again"
"It's a very nice shop, I liked it a lot!
I made some questions and the staff answered very fast.
I'm so satisfied and recommend Milanoo."
"i had lots of fun searching the website, lots of variety, fairly easy to use. can't wait for my items to come in."
"This is my second order with Milanoo, the first one I received surprisingly fast, and this one took considerably longer. All ordered items were delivered as advertised and were of good quality. It was stated in my second order that there may be a delay in shipping because of Chinese New Year, so I was notified up front that there may be a shipping delay. Prices seem fair for quality of items and I will do business with them again in the future."
“Dear Raymond Brown ,
Thank you for your support .We are so happy that you like our products .
We will continue to do better work and we hope for the opportunity to do business with you again in the near future.
We would also like to encourage you to post your favorable Milanoo experiences at:
• Milanoo Facebook
• Milanoo Twitter
• Youtube.com
Any positive Milanoo shopping experiences you share at these sites would be greatly appreciated. With your kind permission.It will be another honor for Milanoo staff receiving your sharing of photos or VCR on facebook, twitter or youtube if with the dress or costume on.
Many thanks and best regards””
"The terms are clearly stated prior to purchase. Delivery time was on-point. I'm happy with the products I ordered as well as the service provided to me. Thank you Milanoo."
"amazing company delivered on time and good quality clothing loving them!"
"In terms of their service it was very satisfactory. The item arrived on time and there were no problems. However, the tracking system is difficult to use and requires you to go to the chinese EMS site to track your item but it is difficult when you can't read the text. This can be translated using google translate. Also, almost all of the costumes on the site do not have the correct names of the characters. For example, Captain America is "blue super hero" or something to that effect so it requires you to cycle through every page till you find what you are looking for. Although there are those minor problems the products are amazing quality"
“Dear valued customer ,
Thank you so much for purchase from Milanoo.
your positive commendation is in our deepest gratitude. We will continue to do better work and we hope for the opportunity to do business with you again in the near future.
Thank you for giving us the opportunity to assist you.
Many thanks and best regards””
"awesome my cosplays look very nice and just in time for this years anime convention :)"
A rep from Milanoo, milan2011, has responded:
“Dear elena miscodan,
Thank you for taking the time to leave the criticism .We are sincerely sorry and would like to be responsible to our error.However ,if you could take a look at our website you may found you have ignore our size chart and in your order you had choose the EU 37 CN36.You could also found a note on our website"the size mark on the shoes is china size ." About your order we feel regret that you email us half a month after you put your order and told us to change the size while you know number 38 was not on stock .We also told you the situation the same day you contact us but got no reply later .We feel sorry that we refuse your requirement beyond our capacity.We know we still on the way to satisfy all the requirement from our customer .So we accept all customer's criticism while respect your decisions.
Thank you for giving us the opportunity to assist you.
Milanoo.com”