"i have not received my order, i'm a little concern, and i have not received any notification."
"I have placed an order for a wedding dress. The day after i ordered a consultant called me. Due to the langue barrier i would suggest that they rather email as the communication would be easier that way.
EDA is 24 Feb, please can you confirm this for me.
Kathryn Schwegmann"
“Dear customer,
According to our order number,we have checked that your order is still in process.And we hope you can understand,we were 7 days off for celebrating Chinese New Year on 22th Jan-28th Jan.We have been back on work on 29th Jan.And you want to get your order before 24 Feb.And we will try our best to deal with for you.Besides our advice is that you can go our milanoo facebook fanpage or add us as your facebook friend.Which can be easier and more convenient for us to contact u at any moment.Here is the link for our milanoo facebook fanpage: http://www.facebook.com/milanoo.us”
"Dress as advertised and well made. As a dressmaker I measured myself carefully but the dress is still a little small. Happy to use it as incentive to shed a few kilos. Will buy from Milanoo again."
“Dear customer,
Thanks for your support!”
"Product was good value.
As described.
Delivered early"
“Dear customer,
Thanks for your support!”
"Highly recommend. very satisfied!"
“Dear customer,
Thanks for your support!”
"I gave four stars because the shoes I ordered didn't fit, though I measured my foot and compared the measurement to the size chart measurements. BUT their customer service is beyond exceptional! Milanoo is very easy to work with and very prompt with their help. I will definitely be shopping with them again!"
“Dear customer,
Firstly,we are sorry to hear that.And thanks for your support!”
"Great products, men's jeans smaller than size chart, would love to see free shipping promotions."
“Dear customer,
Firstly, Thanks for your support.And we have transferred your suggestion to our mens clothing supply center.Moreover if you love to see free shipping promotions on our website,we hope that you can focus on our website at any time.And sometimes,we have some free shipping promotions to some of products.”
"We received our order before the anticipated date. The price was reasonable and the items were what we expected. The sizing was pretty close to advertised. Somewhat small in the neck. May need to clip strings around zipper to avoid getting stuck. Overall happy with purchase."
“Dear customer,
We are so sorry to hear that.And thanks for your support. Sorry for bringing you some inconvenience .”
"To be honest, the products are in very poor quality and the service is TOOO slow...
This is my first time doing business with this company and I am totally screwed and will NEVER do business with them again...
I have to return all goods to China paying $75 but got NOTHING!!!
Get away from them!!!"
“Dear customer,
Firstly,we are sorry for bringing you some inconvenience.And we hope you can understand that we have our return policy .So our customers need to follow the rule.And could you give us your order number? So that we can check that for you.Once we got your returned package,we will contact you as soon as possible.”
"It's a great place to shop for stuff and the stuff they sell are amazing i'm glad I found the site."
“Dear customer,
Thanks for your support!”
"I loooove this site, milanoo.com is one of my new favorites, they have great variety, they are very cheap, delivery is okay long but quite understandable since I live on the other side of the globe. I have ordered 4 times from milanoo and I am waiting very anxiously at the 2 orders I have made some days ago:) I am very happy with my purchase from milanoo and will continue to buy from their site. :)"
“Dear customer,
Firstly , we are very glad to hear that.Besides if you want us to check your recent order status , you can give us your order number. Thanks for your support!”
"Received order in a timely fashion. Am satisfied with order and will soon order other items. Thank you for time and consideration.
Ariel Touvier"
“Dear customer,
we are very glad to hear that you like your orders.Thanks for your support!”
"I am very happy with the dress that I ordered. Was delivered really quickly and just what I expected it to be :)"
“Dear customer,
That you like your dress is our most happiness.Thanks for your support.”
"Fast service. I did post a question but it was not answered. "
“Dear customer,
Firstly we are so sorry for this,we hope you can understand,22th January-28th January ,we were on 7 days off for celebrating Chinese Spring Festival.And we are back on work on 29th January.We are sorry for delaying to respond you.And could you give us your order number?So that we can help you . Thanks!”
"My overall experience was positive. It did take a while to receive the package but I was aware of that at the time of purchase. When the package did not arrive at the estimated arrival date, I contacted the company and they were quick with a ahelpful response. The item I order is great. Good quality."
“Dear customer,
Thanks for your support.”
A rep from Milanoo, milan2011, has responded:
“Dear customer,
We are sorry to hear that.Could you please give us your order number?So that we can check for you.And we hope you can understand that,On 22th January-28th January ,we were on 7 days off for celebrating Chinese Spring Festival.And we have been back on work on 29th January.And sorry for bringing you some inconvenience.”