"US customer. Product shipped from overseas (Germany). Ordered 3 A/C adapters for a specific model Dell. The picture shown on website looked exactly like some adapters already in use at my facility. When received, the units looked completely different and only had 2 pronged power cords. The picture showed a 3 pronged cord with ground, which is what I required. Tried reaching them multiple times about a this and none of my inquiries received a response. Will not recommend nor will I be this site or any site that remotely resembles this again."