"Take your money but do not send a product even after multiple emails requesting the product or a refund."

"I tried to order discontinued Bespaq screen. Contacted customer service before buying, asking if the item is in-stock.
I was answered thet "read the web page correctly" and that all items are in-stock if they are on the site.

"Hello,

to assist you we went to our free, public, self service web site on your behalf and read it for you. While reading the web site we did find this item number listed, so you can place an order for it at this time.

Thank you,"

After placing an order and filling in my credit card information, I received email that item was out of stock and" please look at the site for replacement items! "

I do not want replacement! I want them to cancel order and remove my card information!!!

Very rude customer serfice, do not buy from them!


Here is the message that I got from them. Remember. Items are discontinued and impossible to order.
"
Hello,


We see that you have made a false statement. We have NEVER said that all items are in stock. The instructions on our web site state that no one is ever to ask if an item is in stock or not. If someone violates the terms of the sales contract and asks if an item is in stock, and the item appears on our web site, our standard answer is to state that the item can be ordered.


Hello,

We just received the violation message shown below. The instructions on the contact form you used to send your message stated never to use any customer number, invoice number or order number in your message. But for some reason you did. Violation messages automatically are sent to spam. Fortunately for you we occasionally review the spam folder for any violation messages.



Hello,



We just received the incomplete message shown below. The terms of the sales contract state that when contacting us that the customer is to send us their name, address, city, state, zip and order date. We are unable to find the information in the message required by the contract.



The terms of the sales contract state that customers are not to all or email us to check the status of their order but are only to log in to their accounts on the web site to read their order status. Here is a link that will take you back to the log in link that can be found on the bottom of every shopping page of the web site... ____________



Information regarding how orders are processed, and how customers are to calculate their own delivery time estimate is part of the terms of the sales contract posted on the web site that all customers have read, understood and agreed to before using the web site or placing an order. To see this information again so that you can again calculate your delivery time estimate, here is a link that will take you back to that page of the site... _______________


Tracking

The sales contract states that when a shipment goes out that the customer will receive an email from their carrier if the customer chose a shipping option with tracking and provided a valid email address. To see again information on how customers can track their packages, here is a link that will take you back to that page of the site... _______________



We hope this helps."

It was 1 message, filled with several small messages (copypasted)


Now they say that I violated the terms and conditions of their site. They refused to cancel order and I had to contact my bank and block my card to protect myself."

"After ordering from them, and receiving a shipping notice, I received the following from them.

" It has been a year since we have heard from the Bespaq company, we believe them to be out of business.  The item you ordered below is out of stock and not available.  Please return to the web site to place a new order for replacement items."
When I asked why they would list products from a company that had been out of business for over a year, I received the rudest response I have ever received in my life. It left me speechless. My advise to other buyers, run, don't walk away from minishop.com. "

"Unfortunately I am very disappointed in minishop.com. I ordered 3 items for a custom dollhouse, and since they are in CA and I am in AZ, anticipated it would be fairly quick in coming. When I went back to check why it hadn't arrived, it was 'scheduled' to be sent 17 days after I had paid for it! I think that is ridiculous. I emailed them to ask, and got a rude response about my having included my order number, and that caused it to go to their 'spam' - and I was 'lucky' they checked! I will NOT deal with them again."

"I had a stellar experience buying from minishop.com. I bought a dollhouse for my wife. The transaction went just as the web site said it would. Will do again."