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5/5

2018-02-02

breathtaking!

"I ordered a 3.5ct. bracelet in YG and it is so gorgeous it's breathtaking! When it hits the sunlight, it's almost blinding, seriously. The stones are such a nice size, but not too big that it looks like 'too much', and I have a very tiny wrist, I wear a 6-6.5 bracelet normally. But if you want a diamond bracelet that will not only knock you on your socks, it will knock everyone on theirs as well! And the price can't be beat. Just bought a different style real diamond one, and for a couple hundred more, the diamond wt was much less, that's why I purchased this one, plus this sparkles so much more. Have been a Moissanite fan for years, and will continue to be for a long time, Moissanteco.com makes it easy to be one also, their customer service and turn around time is fantastic. Thanks Moissaniteco.com, you have a lifetime customer!."

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5/5

2018-01-28

Highly Impressed

"After my bride and I decided on a moissanite ring, we found a design on the website that she fell in love with but wanted to change a few aspects of. I emailed customer service and received a prompt response from Chris. They could customize my ring for a (very) small cost. We purchased the ring 3 weeks before Christmas and received the beautiful customized emerald cut ring in my hand on Christmas Eve! The expected time for my ring to be made was 3 weeks, let alone with shipping. it ended up taking 2.5 weeks to make and 2 days to ship to me in Australia. Chris happily answered our millions of questions promptly and was so helpful. The ring is here, and after some anxiety with the customisations before it arrived, we are so so happy! Can't wait to purchase her wedding band and my wedding band too! Thankyou so much MoissaniteCo and Chris! Very happy customers :)"

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5/5

2018-01-28

Very patient service

"I received very helpful and patient service from Chris and Craig at MoissaniteCo. The engagement ring and matching wedding band fit perfectly and the rings appear to be very well made. The certified Hearts and Arrows colorless stone is beautiful to look at and very diamond-like in appearance. I have owned several diamonds in the past and will never purchase another another one, as the moissanite is so lovely, economical and best of all, does not harm the planet !"

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1/5

2018-01-27

Devastated

"My fiancé bought a beautiful cushion cut ring that I fell in love with. Unfortunately the ring squished after only wearing it a few weeks. MoissaniteCo fixed it told me not to sleep with it on. I thought all was well. I was overly cautious taking it off to sleep, shower, and even do house work. About a month later after wearing it an hour the ring bent again and lost another side stone. I was only folding laundry. I contacted the company and they agreed to fix it again but told me that gold is soft and this ring is just gonna keep on bending nothing can be done. Took it to a jeweler to see if it can be strengthened and he said the ring is weak and is designed weak and won’t hold up and will just bend. I am devastated I just want to wear my engagement ring my fiancé picked out. Instead I am told I can’t ever wear it without causing it damage. "

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5/5

2017-10-30

Just exquisitely BEAUTIFUL!!!!!!

"We are beyond thrilled with the GORGEOUS ring that moissanite co custom created for us!!
Chris, who was the utmost professional and very courteous, patiently answered all of our many questions. He also worked diligently with us to find the exact dream ring I had in my mind.
The price was excellent and we are definitely going to work with Chris again for more stunning pieces! Thanks again!!!!
"

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5/5

2017-10-13

The Perfect Ring

"I just received my beautiful 3 stone diamond ring. After 21 years of marriage and five kids later I lost the ring my husband gave to me the night we were engaged. Having had no insurance on my ring I knew it would be impossible to replace it....then I found Moissanite Co. and found my solution..... The customer service was great from beginning to end. Craig, Elizabeth and Chris were so patient in answering my questions and helping me find the perfect ring. In the end I ordered an exact look a like to my orginal ring and it is truely beautiful! I am so grateful to be wearing a diamond again!! Thank you"

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1/5

2017-10-09

Customer service

"They're customer service would be at zero stars If I could
Ok I decide to go with another company simply based on my emails back and forth between Chris. He's not the most "customer service friendly" especially if you have a lot of questions. He's extremely rude and I will NOT BE PURCHASING FROM THEM. I was referred by a friends who's stone now slides side to side take your money elsewhere ! Getting married is stressful enough. Get a new customer service guy
"

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5/5

2017-09-28

Very happy with my engagement ring

"When my now-fiance and I started looking at rings, we turned to moissanite because we both wanted to not go into debt for a ring, and because we wanted to avoid conflict diamonds. After several weeks of searching, we settled on a vintage-looking ring with a round moissanite center, small diamonds and sapphires. I was a little nervous ordering sight-unseen, but we were so thrilled when the ring arrived and it was even more beautiful than the pictures.

I have received endless compliments- including from **** relatives who swear they "know diamonds" ;) which I very much like to upstage by informing them of the actual gem. I'm completely in love with moissanite as itself, but if you are looking for something to give the diamond look, there is nothing better.

Overall I have to rate Moissanite Co an 11. The ring's craftmanship is excellent, the filigree work is beautiful, everything came quickly, professionally packaged, and completely to our specifications.
"

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4/5

2017-09-16

Update.. got my refund back

"Update.. got my full refund back.. thank you Chris for resolving the issue...
.………………
Customer service is hard to reach once you make the order and they have ur money!! I received my $1255 earrings both defected and they didnt offer any free return or free exchange and now they are not responding to my email
"

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5/5

2017-09-26

Moissanite is an amazing gem!

"At this point in my life I can well afford a real diamond, but could not justify that much money on a piece of jewelry.. I ordered a diamond nexus solitare.. What a disappointment! However,the customer service was great. I I received a full credit once they received the merchandise..The Moissanite cushion cut novo arrived a couple of weeks ago.. and wow does it sparkle in certain lighting!! The depth and sparkle looks just like my diamonds. For those of you just starting out, not only can you get an amazing Moissanite, you can better spend the remaining money on a down payment for a home or furniture or a nice honeymoon.,not a diamond that cost thousands and thousands of dollars not to mention it might be a blood diamond."

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5/5

2017-09-20

Love it!!!

"I got the ring style WED450hFB for my upgrade and boy does it sparkle!! It's white, never yellow or cloudy, came in a beautiful bag and velvet ring box which was packaged very well. Have had it for months now and it looks as good as the day I received it! I've gotten many compliments on it and the Moissanite.co staff were great to deal with and answered all my questions. I would highly recommend them and will be back for more."

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1/5

2017-09-19

Refund policy is terrible

"I found a much better deal on Amazon, with a bigger and better stone. In addition, it would be at my place in two days. So bottom line, you can find cheaper, better options on amazon and in case you dont like, you wont have to pay for shipping to return it. I mean if you're already overpaying for an item, make the return shipping free!"

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5/5

2017-09-18

Wonderful Customer Service

"Well, the ring was beautiful and seems to be of very high craftsmanship, but beyond that I wanted to comment on the excellent customer service I received when I contacted the sales department. It was my error that I didn't notice the 10 day processing period before the ring was shipped and I was running short on time until my anniversary. The representative I worked with kept me informed as the order was processed to ensure timely delivery. Fortunately processing was completed a couple days early and I received the ring before our anniversary date. My wife is thrill with it and I am a very satisfied customer. Thanks Moissanite.com and Chris from Sales!"

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5/5

2017-08-23

Doesn't disappear

"I have ordered Moissanite from the 'original' Moissanite website, and they changed their website lately, and do not have the selection not high quality anymore that they used to. My new 'go to' place is MoissaniteCo.com! I have ordered about 4 pieces in just the last month, and am now looking at a 5ct bracelet - every piece I order just gets better and better. So well made, and every stone just catches every bit of light and sparkles away. Much better than diamonds, and so much less. Receive compliments everywhere I go. Thanks MoissaniteCo.com, you have found another new customwe!"

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5/5

2017-08-17

Above and Beyond

"The staff at MoissaniteCo are what you look for in customer service. They will spend all the time needed to make you feel confident about your purchase. I spent countless hours researching moissanite and quality as well as price. Don't hesitate to purchase from this company. The product carries a 5 star rating as well as the packaging. The craftmanship is amazingly flawless. The ring I chose was the WED 550 F-1. The setting and stone is radiant, flawless, as well as an eye catcher... Don't hesitate...the service is beyond customer satisfaction. Pleased in every way! Why buy diamond's when you have something that looks, and costs value go beyond and above quality and expectations. Really a stunning product!"

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