"Awesome customer service, great prices, and great products. My go-to for all cables and accessories."
"good customer service. some very good products. Missing a few little items out of a large order took less than 5 minutes for them to correct on chat and dispatch package"
"I made an order to Canada and the parcel must have been lost by US Postal Service or Canada Post. I chatted online with a Monoprice agent and within minutes Steve G re-issued by order and sent it out UPS to arrive within 1-3 business days.
I am blown away with Monoprice's commitment to customer service. This action goes way beyond what I would have expected.
I've made many orders with Monoprice in the past and have always been very happy with the products and services. I would gladly recommend Monoprice to anyone looking for products that they sell as they have always been high quality and shipped very fast.
I will be a Monoprice customer for life!"
"Excellent customer service. Too bad that my order was lost in transit."
"monoprice is fantastic and my go-to place for all cables and misc hardware. Fast, inexpensive and helpful is i have any issues."
"Excellent service on on-line chat as well as products. Ericka was just great!"
"I spoke with Ericka who was very pleasant to speak to. My issue was really easy to solve and I should have thought of it myself, but she was responsive and glad to help. Monoprice did ask me to review them, but only to do a review. They didn't ask for a positive one, fortunately my experience was just that, very positive."
"I ordered a couple of TPU cases for iPhone 4s, which I absolutely love and were an amazing price. I also ordered a couple of chargers, which have not fit well, or lasted well, but Monoprice has been great about being willing to replace them. I'm eager to receive those replacements.
My replacement did arrive four days after responding to the email Monoprice sent me requesting a current address. I am very pleased."
"I love shopping with MonoPrice. The prices are always a great deal for a great product. They offer all three, Price, Quality, and great service. I buy things for personal use and whenever we need something for our Youth Group I help run at church, MonoPrice.com is always my first place to check."
"Great item, great price. Fast shipping, great communication. Website has amazing tutorials."
"I paid for overnight shipping and the shipper didn't deliver till the 2nd day. I contacted Customer Support and here's our conversation:
You are now chatting with 'CS - Sophia S'
CS - Sophia S: Hi Alan! Thank you for contacting Monoprice.
CS - Sophia S: My name is Sophia S. One moment please while I review your question. How are you doing today Alan?
Alan: ok, u?
CS - Sophia S: I'm well thanks!
CS - Sophia S: In looking at previous orders, I'm showing that Norco Overnite is always the desired method of shipping.
CS - Sophia S: You're package should be there today.
Alan: It was supposed to be here yesterday.
Alan: I ordered and you shipped on the 26th.
CS - Sophia S: As has happened before, our site states specifically, that "Most in-stock items ship same day if ordered by 2:00 pm."
CS - Sophia S: I'm sorry, but the package should be out today by 4 PM.
Alan: Yes, and your point is.
CS - Sophia S: That you said it should've been there yesterday, but in some cases, go out for delivery 2 days later with this particular carrier.
CS - Sophia S: It's a chance taken.
Alan: I'm sorry, but overnight is overnight, not 2 days.
CS - Sophia S: I'm sorry for the delay.
Alan: I paid for overnight and I didn't get it overnight.
CS - Sophia S: I'd highly recommend UPS Next Day in the future.
CS - Sophia S: Did you have any further questions?
Alan: Guess I'll be using the reseller rating system
CS - Sophia S: Thank you Alan for contacting monoprice.com and have a nice day."
"Without question, Monoprice is the best seller to meet your needs when it comes to computer accessories, as well as your multimedia needs, like cables, etc. Their prices are 25% of normal retail prices, and their products are the finest quality. Their staff is very knowledgeable, and their selection is second to none. Monoprice is the first place I go to when looking to make a purchase of the aforementioned items. "
"super cool prices and great shipping with tracking no. i have been building an entertainment system and monoprice has been helpful all the way by delivering top quality cables and any accessories i need to complete my setup. once again i will stay with monoprice as long i need cables and anything else i need to complete whatever i am building. Thank you Monoprice."
"Monoprice is the absolute best online resaler of small part goods I have found to date. They make dealing with Amazon or eBay a joke! Good products, and amazing prices. I had a very small issue with my order, and within a few minutes with chat, I had my issue resolved to my satisfaction. Highly recommended. Thank you Monoprice!"
"Good price, timely delivery, good products"